FAQ – Olympus app user

Olympus app

Via the Olympus app you have access to all public transport, various car sharing systems, Blue bike, Mobit and Velo Antwerp bicycle sharing, Swapfiets, 4411 street parking, Qpark and B parking facilities, in the form of fully integrated services.

We also offer light integrated services for seamless processing of your tickets for shared scooters, shared scooters, shared bicycles, shared cars, so that you will be refunded within 48 hours to the account number you entered in the application.

Our mobility solution works exclusively with an app so that the employee always has all mobility at hand via 1 digital access.

The employer can also recover a maximum of VAT via the monthly invoice from Olympus Mobility.

No, the Olympus app is only available to company employees.

You can download the Olympus app from the Google Play Store (Android) or the App Store (iOS). The minimum Android or iOS version required to use the app can be found in the store itself.

You can set your PIN code yourself via the app.

On the main menu, there is a ‘More’ button after which you can tap ‘Settings’. If you tap on this, you can set your own PIN code via ‘change PIN code’.

If you have forgotten your PIN to log in or confirm your ticket purchases, you must log out first.

You will then arrive at the Olympus welcome screen where it says ‘Forgot your PIN?’.

If you tap on this, enter your login again and press ‘reset’.

You will then receive an email with instructions to reset your PIN code. If you do not receive an email and/or PIN code, please contact support@olympus-mobility.com.

In that case, try completely uninstalling the app and reinstalling it.

If you are still unable to log in afterwards, please contact support@olympus-mobility.com.

 If you enter an incorrect PIN code 3 times, your account will be blocked.

It is best to send an email to your employer to ask for the blocking to be lifted.

Your employer can then solve this in the management portal via the ‘Unblock user’ button.

4411 street parking, Qpark, Bar D’Office and Q8 refueling are products that cannot be used in the Olympus app with a legal mobility budget.

These services do not fit within the legal framework of the legal mobility budget established by the Belgian government.

You can add your MoBIB card to your Olympus profile via ‘More’ – ‘Settings’.

Only the MoBIB card number is mandatory to fill in.

You can find tickets for purchases of fully integrated services directly via ‘Tickets’ a few seconds after purchasing your ticket.

Tickets for purchases regarding light integrated services are sent by the relevant provider by email.

This manual will be sent with the welcome email when your employer creates your user profile in the Olympus Mobility system.

FYI: the sender of this email is sales@olympus-mobility.com.

Costs

You can find the costs through ‘Pricing‘ on the Olympus Mobility website.

If a contract is terminated, the balance of the company budget will be returned to the customer’s account. To do this, the IBAN must be completed in the Olympus Mobility management portal at the ‘Company details’ section.

Purchased passes such as Railpas, m-card De Lijn, Brupass 10 (XL) MIVB, that still have rides on them, cannot be refunded.

This can be done easily and without notice via the Olympus Mobility management portal.

Go to ‘Company Details’ in the Olympus management portal and then click ‘Request deactivation’.

To view your invoice, you must log in to the Olympus Mobility management portal. Then click on ‘Finance’ – ‘Invoices’ and download your invoice for month X.

On the invoice, you will find an overview of all mobility costs and the service fee.

Helpful tip: set up an invoicing contact to have the invoices sent automatically. This can be done via ‘Users’ – ‘Manage admins’ – ‘Add admin’ – ‘Add invoicing contact’. Here you only need to provide an email address.

Managing family members

The purchases are deducted from your private budget or legal mobility budget. When creating the account for your family member, you determine from which budget the purchases will be deducted.

You also determine the monthly limit for your Family Member. As long as your budget is sufficient, he/she can make purchases.

You can only create Family Members if you have a legal mobility budget, or if you have added a private budget.

Go to the Settings of your app and tap ‘Manage family members’. You can create an account for one or more of your family members via the ‘Invite new member’ button.

You also decide how much they can spend each month.

If you tap ‘Send invitation’, your Family Member will receive an email with a login and a text message with a PIN code. With this information, he/she can log in to the app.

Family Member means the legal partner and dependents. The user must act with due diligence here.

In your Olympus app, go to the ‘Budget’ menu and select the budget to which your family members’ expenses are booked (e.g. legal mobility budget).

For each Family Member, you can view, on a monthly basis, which transport tickets they purchased, when, and the amount of the purchase. The remaining budget is also stated next to the name of the family member.

In that case, it is best to contact support@olympus-mobility.com.

Be sure to include the email address and/or mobile number with which you created the Family Member account.

The Family Member has access to all products to which the main user’s budget has access, with the exception of public transport subscriptions.

E.g. mobility budget: all products that the head of the family has access to, activated by the employer, with his mobility budget. This does not include 4411 street parking, Qpark and Bar D’Office for instance.

You pay €0.99 per month per Family Member. This will be automatically deducted from your chosen budget.

  • Go to ‘More’ – ‘Manage family members’.
  • Tap on the name of the member you want to deactivate.
  • Uncheck the box next to ‘Active user’ and then save.
  • The Family Member remains visible in your app, at ‘Inactive members’.
  • You can reactivate your Family Member at any time.
Swapfiets

You can easily order a Swapfiets via the Olympus app. Via ‘Select service’ – ‘Bike & Step’ – ‘Season tickets’ you will arrive at a landing page where you can choose the city and register.

After you have placed your order, Swapfiets will make an appointment with you to deliver your bicycle.

In a number of cities it is also possible to pick up your bicycle. Upon receipt, Swapfiets will personally adjust the bicycle for you so that it is immediately ready to ride.

You can easily do this by notifying Swapfiets. They will come to pick up your Swapfiets. T

he monthly amount will no longer go from your budget in the Olympus app.

You can reach Swapfiets by email: info@swapfiets.be or tel: +32 33 04 55 70

The prices for a Deluxe 7, Power 1 or Power 7 can be consulted via the Olympus app. This can be done via ‘Choose a service’ – ‘Bike & Step’ – ‘Season tickets’.

In case of such an error message, it is best to check whether you have set a standard budget for using Swapfiets.

You can do this in the app via ‘More’ – ‘Settings’ – ‘Profile’.

There you scroll down until you reach Swapfiets and you can select the standard budget.

Swapfiets is available in a number of major cities in Belgium, including Mechelen, Ghent and Leuven.

If something is wrong with your bicycle, Swapfiets will visit you quickly (within 48 hours) to repair your bicycle or to exchange it for a working one. This is without extra costs.

In this case, you will have to contact Swapfiets yourself via info@swapfiets.be or +32 33 04 55 70.

The bicycles are insured against theft.

If your Swapfiets is stolen, you will pay €60, provided your bicycle was properly locked.

The other costs are covered by bicycle insurance.

Of course, Swapfiets ensures that you get a new bicycle quickly.

Any additional costs (theft of the bicycle, loss of key, etc.) will be invoiced directly to the user and not to the employer.

Swapfiets will request your personal account details for this at the start of the subscription.

Budgets

There are 5 types of budgets in the Olympus app:

1. Business Budget for business travel.

2. Commuting Budget to cover commuting.

3. Flex Budget in the context of a cafeteria plan, or any other form of flexible remuneration.

4. The legal mobility budget applies to employees with a company car, or who are entitled to a company car. If an employer decides to introduce the legal mobility budget, employees can exchange their company car or right to a company car for a legal mobility budget.

5. Private budget: Any user of the Olympus app can make private purchases. To do this, they use their private budget, which is supplemented via a Maestro bank card, Bancontact/Payconiq or Mastercard. This budget is in no way related to the user’s employer, and no reporting is visible in the management portal about purchases made with the private budget.

The employee charges a private budget through his or her own funds. This can be done via Payconiq, Bancontact, Credit Card or Maestro.

The expenses made with the private budget are not invoiced to the employer and are not included in the monthly reporting.

If the user no longer has access to the app, the balance of the private budget will be refunded to the user’s account with which he or she charged the private budget.

Be sure to check whether the IBAN has been entered via ‘More’ – ‘Settings’ – ‘Profile’.

Purchased passes such as Railpas, m-card De Lijn, Jump10 MIVB that still have rides on them, cannot be refunded and remain usable for the user after deactivation.

If you have not received a deposit after 60 days after activation, please get in touch with support@olympus-mobility.com stating the IBAN to which we can refund the private budget.

The company budget is the pre-paid budget with which all mobility expenses and user fees are financed.

The company budget can be consulted in real-time at any time. The moment you receive the monthly invoice, it has already been paid.

The company budget can be updated by making a transfer to the information you find in the management portal at ‘Finance’ – ‘Company budget’.

Do not forget to provide the payment reference to guarantee the automatic update in the Olympus portal.

Depending on the bank, it can take up to 5 days before Olympus Mobility receives the company budget.

Be sure to check whether you provided the payment reference when making the payment.

If you still do not see an update in the Olympus management portal after 5 days, please contact support@olympus-mobility.com.

It is possible to consult and monitor the allocated budget in the app via the ‘Budget’ button.

As an employer, you have the choice of allocating a business budget, commuting budget, flex budget or legal mobility budget to your employee(s).

The private budget is always visible to the app user.

NMBS/SNCB

The Olympus app offers the following SNCB products:

  • Standard ticket,
  • Youth ticket (<26 years)
  • Railease Pass
  • Standard & Local Multi
  • Senior ticket
  • Weekend ticket
  • SNCB season tickets (Standard, Half-time and Flex subscriptions).

Moreover, it also takes into account the discount for large families, if you have enabled this setting in your profile. Proof must be shown to the train conductor in the event of an inspection.

You will receive your train ticket via QR code in the digital wallet of the Olympus app.

Sometimes the internet connection is not stable while on the road, for example during a train ride.

The app may then give an error message. You can click them away and in most cases, you can continue to use the app.

The tickets that are already available in the app will be retained and you can show them to the inspector at any time.

We therefore recommend purchasing your train ticket sufficiently in advance.

The Olympus app always calculates the best rate for the employee.

The app takes into account age, distance, large family discount and the weekend rate.

This way you don’t have to think about it yourself and you always get the most advantageous ticket.

A Standard Multi includes 10 journeys at a discounted rate and is valid to all destinations in Belgium.

After purchasing a Standard Multi you will receive proof of purchase in your ticket booth. This is not valid as a ticket.

  • Go to ‘Tickets’ – ‘Passes & season tickets’.
  • Select your Standard Multi and tap ‘Use a ride’.
  • On your Standard Multi, you will now see that 1 trip has been deducted. This way you can see how many rides you have left.

A Local Multi works in the same way as a Standard Multi, but is intended for short journeys.

Check here whether you can use a Local Multi on a certain route. 

A Rail-ease pass contains 20 day tickets.

One day ticket / travel day is good for a whole day of unlimited travel by train within Belgium.

These passes are only intended for employees with a company car.

In the event of a delay of “at least 60 minutes”, the user can request compensation of 100% of the value of a single journey.

More information on the site over SNCB.

Only the user can request their compensation.

SNCB tickets cannot be canceled or refunded.

For this we follow the sales conditions of the SNCB.

https://www.belgiantrain.be/en/support/faq/faq-tickets-and-railcards/faq-exchange-refund

You can always try to request a refund using this form.

In the event that a ticket cannot be ordered in the Olympus app due to a technical problem at Olympus Mobility itself, SNCB or due to the lack of a telecom connection, the user is expected to purchase a ticket at the ticket office or SNCB vending machine.

When you buy a train ticket with final destination Brussels Airport-Zaventem, the Brussels Airport Supplement is automatically included in the price of the ticket.

You can continue to use the remaining rides until all of them are used.

You will no longer be able to purchase new products.

Once the rides have been used, you will no longer have access to the Olympus app.

De Lijn

An m-ticket is valid for 60 minutes. You can make unlimited transfers within this hour.

An M-card, on the other hand, is valid for 1 year. With an m-card10 you are entitled to 10 times 60 minutes of travel time on De Lijn buses and trams

You will receive your M-ticket in the digital wallet of the Olympus app.

A digital m-ticket or m-card cannot be refunded or canceled.

The m-card10 is not a ticket. If you take the tram/bus, you must purchase a ticket (at €0) before you get on.

You can do this in the app via ‘Tickets’ – ‘Passes & season tickets’ – Use a ride’. This ticket will be automatically deducted from your m-card10.

In the event that a ticket cannot be ordered in the Olympus app due to a technical problem at Olympus Mobility itself, De Lijn or due to the lack of a telecom connection, the user is expected to purchase a ticket at a De Lijn ticket machine or sales point.

You can continue to use the remaining rides until they run out. You will no longer be able to purchase new products.

Once the rides have been used, you will no longer have access to the Olympus app.

MIVB/STIB

Olympus Mobility offers the following products from STIB:

  • Brupass10: 10 journey ticket valid in the BRUPASS zone, i.e. the entire STIB network (except the part to and from Brussels Airport).
  • Brupass10 XL: 10 journeys card valid in the extensive BRUPASS XL zone, (except the part to and from Brussels Airport)
  • Airport2City: ten-journey ticket valid on the entire STIB network (including bus line 12 from Brussels Airport)

If you purchase STIB products via the app, they will be automatically transferred to your MoBIB card, provided that the card number has been entered correctly in your profile in the Olympus app.

You can do this in the app via ‘More’ – ‘Settings’ – ‘Mobib – License plate’.

Please note that it takes 24 hours to transfer the tickets to the MoBIB card for use of the metro.

If you wish to use the MIVB tram and/or bus, When making your first purchase, you must take into account a processing time of between 24 hours and 4 days.

You must register your product on the MoBIB card linked to your Olympus profile. This can be done in various ways:

  • After 24 hours on all GO vending machines and validating devices of the metro.
  • After 24 hours via mivb.be (Go Easy) with a card reader connected to your PC.
  • After 96 hours on the bus and tram validators. As soon as your product has been registered onto your MoBIB card, you can use your journey card.

No, a BRUPASS (XL) 10 and Airport2City rides cannot be refunded or canceled.

If you do not yet have a MoBIB card, you can easily order one in the Olympus app.

The purchase of a MoBIB card is located under the menu item ‘Other purchases’.

By ordering a MoBIB card via Olympus Mobility, it is also immediately linked to your profile. This card will then be sent to the home address you entered.

You can link your MoBIB card to your Olympus profile in the app via ‘More’ – ‘Settings’ – ‘Mobib – License plate’

Each STIB product is first registered onto your MoBIB card as a ‘product on order’. This means that the product will not yet be usable via your Mobib card at that time.

You will first have to scan your MoBIB card at a STIB counter or vending machine to activate the products on order and to use them effectively.

You can check the necessary steps here, using your personal (with photo) or Basic MoBIB card.

TEC

Olympus Mobility offers the following products from TEC:

  • Multi 4 EXPRESS: 4 rides on the entire network.
  • Multi 6 HORIZON: 6 journeys on the entire network, except the Express lines.
  • NEXT 1 trail is 60 minutes valid, in 1 or 2 zones. You can make unlimited transfers within 60 minutes at no additional cost.

If you purchase TEC products via the app, they will automatically be transferred to your MoBIB card, provided that the MoBIB card number has been entered correctly in your profile in the app.

You can do this in the app via ‘More’ – ‘Settings’ – ‘Mobib – License plate’.

Please note that a night batch is required to transfer the tickets to the MoBIB card.

If you have a MoBIB card that is not issued by TEC (e.g. card from STIB or NMBS), the MoBIB card must be registered once with TEC. This can be done via the website from TEC.

You must load your Multi 6 HORIZON, Multi 4 EXPRESS or NEXT 1 course on the MoBIB card linked to your Olympus profile.

This can be done via SELF, E-SHOP/E-SHOP mobile or in the Espaces TEC/mobi-ESPACE TEC.

As soon as your ticket has been registered onto your MoBIB card, you can use your journey card.

The purchase of TEC products is not refundable or cancelable.

Blue-bike

You will receive your Blue bike voucher in the digital wallet of the Olympus app.

This one is valid for 30 days and can be used for 24 hours.

After returning the Blue-Bike to the correct station, the ticket will disappear from your wallet.

At locations with a key machine:

Once you arrive at the station, follow the signs to the Blue-bike lending point or bicycle point. You can also find information about the location by selecting the relevant lending point on the map in the Olympus app.

At the Blue-bike key machine, first select your language, enter your voucher code via the keypad and press the OK button.

The key machine will open and a red LED light will show you the key to an available bicycle. The number on your key ring corresponds to the number on the mudguard at the back of your bicycle.

You can now use your shared bike for 24 hours.

At locations with Blue-bikes with a digital lock:

You can recognize the ‘smart bicycles’ by the QR code on the handlebar plate.

1. You open the Blue-bike digital locks via the Blue-bike app.
2. Import your voucher code into the Blue-bike app via the link in your Olympus ticket. If you have not yet installed the app, you can download it from the app store.
3. Once you have imported the voucher code into the Blue-bike app, use the Blue-bike app to choose your bike and open and close it.

At locations with a key machine:

After use, return your bicycle and key to the same lending point. Connect your bicycle to the bicycle rack with the chain.

Don’t forget to return your key to the machine.

Hold the heavy plastic pen in front of the scanner to open the key drawer and insert your key into the lock with the red LED lighting.

At locations with smart Blue-bikes:

You close the lock by pushing the lever down. You then end your ride in the Blue-bike app.

A Blue-bike voucher code is not refundable or cancelable. Your voucher is valid for 30 days and available in the ticket wallet of the Blue-bike app.

No, a Blue bike must always be returned to the same location. If you do not return the Blue-Bike to the same location, an additional cost will be charged by Blue-bike.

If you lose the key to your Blue-bike, you must notify Blue-bike and state your Blue bike number.

They will then arrange a new key for you, for which you have to pay €30.

Any additional costs will be directly included in the invoice to the employer and will therefore also be included in your budget.

If your Blue bike is stolen, it is best to immediately report it to the police and notify Blue bike.

You then send the official report together with your Blue-bike key to

Blue-bike, PO Box 113, 2018 Antwerp Central Station

or by email to info@blue-bike.be.

Additional costs will also be charged for this.

To use a Smart Lock Blue bike via the Olympus Mobility app, do the following:

  1. Purchase a Blue-Bike voucher via the Olympus app as you normally do. This can be done via ‘Choose a service’ – ‘Bicycle and scooter’ – ‘Blue-bike’. Then select the budget on which the cost of the voucher may be processed.
    2. On the next screen, you will see your Voucher code including instructions for locations with a key machine and locations with smart locks.
    3. Then tap on the blue clickable link ‘via this link’ to open the Blue-bike app. If you have not yet downloaded the Blue-bike app, you can first do so via the Google Play Store (Android) or via the App Store (iOS).
    4. Once the Blue-bike app opens, you will see the purchased voucher. Tap on the blue button ‘ + ‘Save voucher’.
    5. Then select the bicycle you want to borrow by tapping on the Blue-bike on the map in the Blue-bike app and then clicking on ‘Select your bike’. You then select the correct bicycle with the corresponding bicycle number.
    6. On the next screen, click on ‘Use a voucher’. Then click on the available voucher on the next screen.
    7. The bike will then connect to your mobile phone via Bluetooth. Make sure that it always remains switched on when using the Blue-bike. Finally, click ‘Unlock’. At the end, you will receive confirmation that your bicycle has been unlocked correctly.
    8. You can pause or stop your ride via the ‘Lock your bike’ button.
Velo Antwerp

You will receive your Velo voucher in the digital wallet of the Olympus app.

The Velo voucher is valid for 24 hours, but you may use a Velo shared bike for a maximum of 30 minutes, otherwise additional costs will be charged.

Additional costs are recovered directly from the user’s budget.

You can return your bicycle at any Velo station and therefore does not have to be at the same lending point.

Place the Velo in a free slot with a green light and wait until the light stops flashing and returns to full green.

Don’t forget to log out: Enter both codes (or hold your annual card in front of the reader), the message “The bicycle was returned correctly” will appear. You are done!

You can read additional information here.

You report it to the local police within 24 hours and provide us with the number of the police report of your file.

When reporting the crime, you provide the number of the stolen bicycle and a brief description of the facts.

If you do not remember the bicycle number, you can always contact customer service so that they can look it up for you. So always check carefully whether your Vélo session was completed correctly.

After 24 hours you pay a fixed fee of €150. After 48 hours, the bicycle will be considered stolen and the responsible user will be charged €400.

With your day pass/annual pass you can make as many rides as you want, each for a maximum of 30 minutes.

After all, the principle of urban bicycle sharing is that you make them available to other users as quickly as possible.

For rides longer than 30 minutes, a surcharge will be charged that will increase rapidly with time, as determined by Vélo.

You can order your Vélo annual pass via ‘Choose a service’ – ‘Bike & Step’ – ‘Season tickets’.

Velo will send the physical card to your home address within 10 working days of ordering.

The Vélo annual card can be activated using the instructions sent with the card.

Activate this card within 30 days.

The subscription starts automatically after these 30 days. Even if you have not activated your card.

The Vélo voucher contains a user ID and password.

Go to a lending point and enter both codes and the lock number of your Velo, which is shown on the large screen.

Take the Velo out of its assigned slot and enjoy your ride.

Hold your Vélo card in front of the card reader. The lock number is shown on the big screen.

Take the Vélo from its assigned slot and enjoy your ride.

You can return your bicycle at any Vélo station and therefore do not have to be at the same lending point.

Place the Vélo in a free slot with a green light and wait until the light stops flashing and returns to full green.

Don’t forget to log out: Enter both codes (or hold your annual card in front of the reader), the message “The bicycle was returned correctly” will appear.

You are done!

Please note: you remain responsible for your bicycle until you return it correctly to a Vélo station. So never leave the bicycle unattended. Extensive information is available on the Vélo website.

Your voucher does not state a use date, meaning you do not have to use the ticket on the day of ordering.

The voucher remains available in the app’s ticket wallet for 10 days.

As soon as you use the codes for the first time at a bicycle station, they are valid for 24 hours.

In the event that a ticket cannot be ordered in the Olympus app due to a technical problem at Olympus Mobility itself, Vélo or due to the lack of a telecom connection, the user is expected to find an alternative himself.

Mobit bike sharing

We deliver a QR code digitally to your smartphone, which you can find in your digital wallet. You can use this Mobit shared bike by scanning this QR code on an available bicycle. See the map in the app to locate available Mobit shared bicycles.

The Mobit bike share can be used via a day pass or via Scan&Go.

  • A day pass costs €3.
  • Scan & GO rate is calculated per started block of 20 minutes. See website Mobit.

Keeping the bicycle for more than 24 hours, losing the key/bicycle, returning it to another location, among other things, entails additional costs.

The rates for the surcharges can be found on the website of Mobit:

  • The General Conditions for Access & Use. (Point 12. Deposit and fines).
Cambio car sharing

To activate Cambio we charge a one-time activation fee of €5. This amount is automatically deducted from the available budget.

You can reserve the car by telephone or via the Olympus app.

After booking, you will receive an email from Cambio with an instructional video, user number and a personal PIN code.

The region must be indicated when making the first reservation.

Please note that you must always have your driver’s license with you if you use Cambio.

This can be done easily via the app or you can open the Cambio with the MoBIB card, via the card reader located at the bottom left of the windshield.

The card and serial number of your MoBIB card must be entered correctly in your profile in the app.

This can be done via ‘More’ – ‘Settings’ – ‘Mobib – License plate’

If you reserve Cambio via the Olympus app, you can enjoy the affordable business package for hourly and KM rates between 7 am and 6 pm. The standard rates apply from 6 p.m.

  • Hourly rate = Comfort rate on weekdays between 6 a.m. and 6 p.m.
  • Bonus rate in the evening (6 p.m.-12 a.m.) and on weekends at night from 12 a.m. to 6 a.m.: 0.5 Euro/hour (class S and M) and 1 Euro/hour ( class L and XL)
  • Kilometer price = Bonus rate + €0.02. – Daily price is bonus rate – PLUS formula: 0.03 Euro (incl. VAT) per km, regardless of car type.

Information about Bonus and Comfort rates can be found on the website of Cambio.

By using Cambio via Olympus Mobility, you pay no entry fees, no financing contribution and no subscription fees. So you save a lot of money by using Cambio via the Olympus app.

In the event of damage to or theft of the vehicle during the period that the user was using the vehicle that cannot be recovered from a third party, the user will pay a deductible of a maximum of € 1,000.00.

Cambio therefore optionally offers the PLUS formula (the former SafeyPack) which reduces the franchise for the user to €200.00 (or to €400.00 for the Cargo-Van-3pl). The monthly contribution of the optional PLUS formula is €0.03 (incl. VAT) / per km driven, regardless of the type of car.

That is possible indeed. A reservation fee applies for telephone reservations (0.50 € per reservation).

Booking a car, checking and changing your reservation and canceling a reservation is done in the Olympus app.

Please note: when you change the reservation, the initial ticket in the wallet will not be updated with the new information. The user must always rely on the email he/she receives from Cambio after changing the reservation.

When booking, we will check whether you still have sufficient budget.

You can also open and close the reserved car with the app.

This also applies to reservations you may have made via the Cambio telephone exchange.

You can make a reservation up to a month in the future.

The Cambio consumption of month M is processed monthly around the 10th of month M + 1 on the chosen budget.

This will adjust the user’s budget and will be visible in the app.

Suppose you used a Cambio on 15/M/20XX, then the cost will be included in your budget around the 10th of month M+1.

If the vehicle reserved by the customer is not at the agreed or communicated location at the booked time or is not ready for use, the trip can be canceled free of charge at the reservation center or rebooked to another vehicle.

If no replacement car from the same or another category is available at the same or another location within a reasonable distance, the customer will receive compensation.

If damage to the car is reported by a subsequent user, this will be made known to the user himself and to the employer.

If a customer disputes his liability, a counter-expertise can be requested up to 48 hours after notification by cambio, the costs of which will be paid by the losing party.

In the event of any accident, the user must immediately notify the police and Cambio and comply with the provisions described in the on-board manual.

Under no circumstances may the user admit any fault for the accident or any other claim of the other party. In this case too, further driving is only permitted with the express permission of Cambio.

The obligation to provide information w.r.t. police and Cambio also applies in the event of theft of the vehicle or parts of the vehicle.

The user is obliged to cooperate in clarifying the accident towards the holder of the vehicle, the insurance companies, and – insofar as he does not make incriminating statements for himself – towards authorities and courts.

If a user causes damage to Cambio in any way, whether or not as a result of non-compliance with these general terms and conditions, Olympus Mobility will make the necessary contact details available to Cambio so that cCmbio can manage the damage case with the customer and make arrangements.

Cambio will provide the necessary information to Olympus Mobility so that the financial settlement of the claim can take place via the invoicing flow with Olympus.

Olympus Mobility only has a B2B agreement with Cambio. This means that Cambio cannot be used with a private budget, only with a budget obtained by the employer.

If you want to use Cambio privately, you can create a private account directly with Cambio.

4411 Street Parking

It is important that you enter your license plate when parking via 4411.

If you have a fixed license plate, you can save it in your profile so that you do not have to re-enter it every time.

Once that’s done, you can easily start and end your parking session in the app.

4411 charges a transaction fee of €0.25 for each session. This is also the case if you start a parking session directly via the 4411 app, or if you arrange it via SMS.

The city or municipality determines the parking zones, parking rates and paying hours. The price of a parking session therefore varies from city to city, depending on location and time.

The applicable parking rates are always indicated on the parking meters.

Yes, that’s possible. You can simply log in with your existing account details and corresponding mobile number.

You can then indicate every time you use 4411 with which budget (Private budget or budget obtained by employer) you wish to pay the parking costs.

It is not enough to simply enter your license plate in your Olympus profile. It is necessary to also enter the license plate in the 4411 flow.

B-Parking (NMBS/SNCB)

If you use the B-Parking via the Olympus app, you enjoy the affordable train passenger rate.

Even if you don’t plan to take the train afterwards, you can still enjoy this affordable rate. The rates per parking space can be found here.

The barriers of the B-Parking are opened by scanning the MoBIB card at the entry or exit column.

The card number must be entered correctly in your profile in the app. You can do this via ‘More’ -‘Settings’ – ‘Mobib card – License plate’.

The MoBIB card deducts the cost of your parking session directly from the budget in the app. You do not have to pay at the parking meter.

Also, be sure to check whether your budget is set as the standard budget for B-Parking. You can check this via ‘More’ -‘Settings’ -‘Profile’. There you scroll to B-Parking and select the budget on which the costs may be settled.

When entering and leaving the car park, place your MoBIB card in front of the yellow slot of the entrance or exit column. After a few seconds, the barrier will open.

When entering:

In this case it is best to take a ticket that you pay for yourself and that you can later submit as an expense report to your employer. Your employer can then include the cost in your budget and provide a manual reimbursement through your salary.

When driving out:

If you have entered with your MoBIB card, but the barrier does not open when scanning the MoBIB card when driving out, it is best to immediately contact the control room, which you can reach via the machine at the barrier. Be sure to indicate that the session must be closed to avoid unwanted ongoing sessions.

The parking lot is permanently connected to the central control room. The control room can remotely manage the parking facilities and answer calls via the intercom.

To call the control room, press the button with the telephone symbol. This button is located on every entrance and exit column, as well as on the payment terminals. After a few seconds, you will be connected to the control room.

1. Barrier is up when entering:

No time of entry is recorded, only time of exit. In this case, the entry time is taken as the start of the exit day (00:00:01). If the barrier is open upon arrival at the car park, you must still use your MoBIB card. Otherwise, you cannot leave the parking lot.

2. Barrier is open when driving out:

No time of exit is recorded, only time of entry. (i.e. parking is not closed) At the next entrance, the previous parking is closed with the exit time being the end of the day of the previous entrance: (23:59:59). In the event of a barrier defect, a daily rate will be charged: this rate varies from parking lot to parking lot.

The car parks below are exclusively reserved for holders of a B-Parking season tickets or NMBS staff and are therefore not accessible to Olympus users:

  • Hasselt
  • P2 Kortrijk
  • P2: Conservatoriumplein
  • Liège P4, Liège P5, Liège P6
  • Namur P3, Namur Parking SPW
  • Zottegem P1: Van Aelbrouckstraat / Stationsplein, Zottegem P3: P3: Broeder Maereslaan
Qpark

First, you enter one or more license plates in the Olympus app for Q-Park. You can do this via ‘Select service’ – ‘Parking’ -‘Qpark’.

When you enter a Qpark parking, the camera reads your license plate. At that moment your parking session starts.

When you drive out, the camera reads your license plate again. Afterwards, the barrier will open again and you will receive a ticket in the Olympus app with the price and details of your parking session.

You no longer have to visit a parking meter.

In addition, it is important to set your default budget for QPark in the Olympus app. You can do this via ‘More’ – ‘Settings’ – ‘Profile’. Then scroll down until you see Q-Park and select the correct budget.

The prices used are the prices set by Q-park itself. Click here for more information.

This is because you have not yet set a standard budget for Qpark.

Your private budget is probably still set as the standard budget for Qpark and you do not have a private budget.

You can set a standard budget for Qpark via ‘More’ -‘Settings’ – ‘Profile’. Then scroll down until you reach Qpark and select the budget on which the Qpark costs may be processed.

You can open the pedestrian entrance with the QR code that you can find via the gear symbol next to QPark. You will find this gear in the flow of Qpark after the budget choice. You can only use this QR code when your car is in the parking lot.

It is not enough to simply enter your license plate in your Olympus profile. It is necessary to also enter the license plate in the Qpark flow.

Light integrated mobility services

Light integrated mobility services are services for which there is no full integration in the Olympus app.

The process is different than for integrated partners such as Cambio or NMBS, where the ticket or transport ticket can be purchased directly in the Olympus app, and the cost is automatically deducted from the available budget in the app.

The following services fall under the light integrated mobility services:

  • DeWaterbus
  • Green Mobility Electric car sharing
  • Lime
  • Hoppy
  • Villo
  • Uber
  • NMBS International (tickets with the Thalys, Eurostar, TGV INOUI or ICE trains)
  • Dégage car and bicycle sharing
  • Antwerp Tax
  • Partago electric shared cars
  • Go Sharing shared electric vehicles
  • Tier Mobility
  • Taxis Verts
  • Poppy
  • Hertz car rental
  • Miles

1. One-time registration with the mobility provider:

The app user receives information about how the process works in the Olympus app via several information screens. Afterward, the user is redirected to the registration environment of the mobility provider (e.g. Lime). There, the user registers once with the Olympus email address: firstname.lastname@olym.app

2. Purchase ticket:

In the second phase, the user will purchase his/her ticket in the mobility provider’s app (e.g. a Lime ride). The user advances the amount of the purchase.

3. Refund by Olympus Mobility and processing costs on budget:

Finally, you will receive a refund within 48 hours to the account number you entered in the first step in the Olympus app. The cost is therefore included in the employee’s budget and appears neatly on the invoice for the employer.

The Olympus light integrated mobility services significantly expand Olympus Mobility’s mobility offering and makes it possible to work ‘à la carte’.

After all, every customer can choose which mobility providers should appear in the Olympus app for employees/colleagues.

No extra administration for the employer because the processing is done by Olympus Mobility. The customer automatically receives the expenses on one invoice.

Every email sent to your olym.app email address is automatically forwarded to the email address linked to your Olympus profile.

If you do not receive such emails, you may have made a typo in the email address. Sometimes these emails may also have ended up in spam.

If you cannot find the emails anywhere, please contact support@olympus-mobility.com.

After processing, Olympus Mobility sends a ticket in the app to the employee, who can allocate the cost of the transaction to a budget.

There are 2 options here:

  • Private use: no further processing required. App user rejects budget allocation in the app.
  • Professional use: reimbursement to the employee and the administrative processing of the budget in the Olympus app. The cost is invoiced to the employer via the normal invoicing flow.

After 7 days, the ticket will disappear from the ticket booth in the Olympus app. You must allocate the purchase to a budget for this period.

To avoid not allocating tickets to a budget in time, you can automatically accept incoming expenses. You can check this when you go through the flow of the relevant mobility provider in the Olympus app.

That is indeed normal. In the Olympus app you only receive the tickets to allocate your purchase to a budget.

For example, you will not receive your Thalys ticket in the Olympus app, but you will receive the tickets via the mailbox linked to your Olympus profile.

In most cases, this will be the mailbox linked to your professional email.

In that case, please contact support@olympus-mobility.com.

In that case, it is best to first check whether you have not made a typo when transferring the olym.app email address to create the account in the mobility provider’s app.

If no typo was made, please contact support@olympus-mobility.com.

Reimbursement in the context of legal mobility budget

For the full explanation, see: https://mobiliteitsbudget.be/nl

MMBB or “My Mobility Budget Butler” is Olympus Mobility’s partner and expert in the legal mobility budget.

MMBB manages and controls refunds for purchases made outside the app within the framework of the legal mobility budget.

By integrating MMBB’s reimbursement services into the Olympus app, refund requests are processed for approval more efficiently, without requiring additional time or money.

This makes the management of reimbursement applications much less administratively cumbersome and complex.

MMBB charges a fee per processing of a refund that depends on the type of transaction.

This cost is borne either by the employer or by the employee, depending on the company’s corporate policy.

Various options are possible here:

  1. International trains and foreign public transport in the European Economic Area
  2. Parking linked to a public transport subscription
  3. Taxi and shared cars in the European Economic Area
  4. Purchase of a bicycle, tricycle, scooter, etc. and authorized options
  5. Financing a bicycle, tricycle, scooter,.. (for the current calendar year)
  6. Rental, maintenance and assistance of bicycles and electric vehicles up to 45 km/h.
  7. Car rental (max. 30 days per year) in the European Economic Area
  8. Costs of your home (rent or mortgage loan) -Important condition : user lives within a 10 KM radius of the workshop OR works at least 50% from home. In the latter case, the home address is considered the work address.

To request a refund for a purchase outside the app, do the following: Via the app, go to ‘Choose service’ – ‘Other services’ – ‘Request a refund’.

There you select the menu item for which you want to request a refund.

You then provide all necessary documentation and information.

The refund request will then be processed and checked by our partner MMBB. Once approved, you will be refunded within 72 hours.

First and foremost, contact your employer to ask whether this service has already been activated.

If so, and you still don’t see a menu item, please contact support@olympus-mobility.com

In that case, please contact support@olympus-mobility.com.

Public Transport Season Tickets

De Lijn, SNCB and STIB season tickets can be ordered via Olympus Mobility.

To offer public transport season ticket through Olympus Mobility, your employer must have a third-party payer contract with the relevant transport company.

You can do this for De Lijn here.

You can do this for SNCB here.

You can do this for STIB here.

In this case, contact your employer. Public transport subscriptions are not configured by default in the Olympus Mobility platform.

Your employer can then contact support@olympus-mobility.com to complete the setup for the season tickets.

You can request a season ticket with any type of budget, with the exception of the private budget.

If you wish to outsource the processing of the season tickets (= ordering the season ticket in the transport company’s business portal, sending the necessary instructions to the employee and processing costs on the employee’s budget), please contact support@olympus-mobility.com .

If your employer has activated the SNCB season tickets, you can request your subscription via ‘Choose a service’ – ‘Train’ – ‘Season tickets’.

You can choose between a Standard season ticket, Flex Season ticket or half-time season ticket.

If your employer has activated the De Lijn season ticket, you can request your subscription via ‘Choose a service’ – ‘Bus, tram, metro’ – ‘Subscriptions’.

We apply the official pricing of the NMBS public transport company, which can be found here.

We apply the official pricing of the NMBS public transport company, which you can find here.

In case of outsourcing the processing to Olympus Mobility, your request will be processed within 2 working days.

After ordering in the SNCB business portal, the user will receive an email with which he/she can request the season ticket online or at the counter.

The desired start date of the season ticket can be specified when ordering in the Olympus app.

You will be able to use the De Lijn season ticket on the start date entered when applying in the Olympus app.

De Lijn’s processing takes 14 days after the date of request.

If you order on 01/01/202X, you will be able to select 15/01/202X at the earliest. So order the season ticket well in advance.

The cost of the SNCB season ticket ordered in month M will be deducted from the employee’s budget at the earliest on the 10th of month M+1.

The cost of the De Lijn season ticket is immediately deducted from the budget when the application is processed by the administrator in the Olympus Mobility platform.

Please note: you will only be able to use the season ticket on the entered start date.

You can easily renew your SNCB season ticket at an SNCB counter or via the MySNCB app.

The cost of the season ticket ordered in month M will again be charged to the budget around the 10th of month M+1.

You can easily renew your De Lijn season ticket via the Olympus app.

You do this via ‘Choose a service’ – ‘Bus, tram, metro’ – ‘Season tickets’ – ‘De Lijn Season card’ – ‘Renew subscription’.

Please note that the renewal processing may take up to 14 days.

No, unfortunately, that is not possible as this works on the basis of the third-party payment agreement that your employer has concluded.

If you have a legal mobility budget and you have the option to request refunds, you can purchase the season ticket yourself for your family member and have it reimbursed via the app.

Private budget

You can top up your private budget directly in the Olympus app via the ‘Budget’ – ‘Private budget’ – ‘Top up budget’ tab.

The payment options are: Payconiq by Bancontact – Bancontact – Credit Card or Maestro

In that case, contact support@olympus-mobility.com immediately and enclose proof of payment.

We will then ensure that your private budget is updated.

Eneco

You do not pay any monthly fixed costs, only a processing cost of €0.45 per charging and €0.03 per KwH (excl. VAT)

The total charging cost is deducted monthly via the Olympus budget. The cost of month M is deducted during month M+1.

In the event of malfunctions regarding Eneco products, you can contact Eneco directly via: 02 588 53 00 or via e-drive@eneco.com

Q8

We use the price at the pump and give a discount of 0.05 euros per liter on the official fuel price.

If the price at the pump is lower than the discount price, you pay the price at the pump. So you never pay more than the price at the pump.

Refueling via Olympus Mobility at Q8 is only possible via a Flex Budget, Business Budget or Commuting Budget.

Link your Q8 smiles account once or create a new one.

After registering in your Olympus app, you will receive an email from Q8. There you will find a link to activate your account.

  • Choose your pump number and fuel in the Olympus app.
  • Start your refueling. You must refuel for a minimum of 5 Euro.
  • When you stop refueling, you will receive a ticket with the price. This amount is deducted from the chosen budget. (Flex, Business or Commuting budget)

When refueling with Q8, you can never refuel for a greater amount than your available budget allows.

Kilometer registration of commuting and business trips

You can easily register your journeys for commuting or business travel in the Olympus Mobility app via ‘More’ – ‘Kilometer registration’

You can do this by clicking on the bicycle, pedestrian or car icon for a specific day.

  • No tap: no trajectory
  • 1 tap: registration of a return journey (2 trips by bicycle, car or on foot)
  • 2 taps: registration of a single route (1 trip by bicycle, car or on foot)

Registration is done by clicking on the suitcase. On the next screen, enter all information about your trip and any personal reference.

As an Olympus user, you can still make registrations in the app up to 15 days after the end of the month in question.

So, for example, you can register until December 15 for commuting or business trips made in the month of November.

Your employer will pay this out with your wages. This is done separately from Olympus Mobility.

In that case, please contact support@olympus-mobility.com.