These general terms and conditions have originally been drafted in Dutch. This English translation is provided for information purposes only. In the event of any discrepancy or inconsistency between the Dutch and English versions, the Dutch version shall be the only binding version.

Contractual and General Terms and Conditions

Version 2.5 of 06/11/2025

AGREEMENT

Between the customer registered as a company via the online registration module on www.olympus-mobility.be or via the Olympus app represented by the Applicant, hereinafter referred to as: the Customer
And
OLYMPUS MOBILITY NV (company number 0638.809.930) with registered office at 1000 Brussels, Theresianenstraat 7 A, represented by Mr. Koen Van De Putte, CEO; hereinafter referred to as: Olympus Mobility

IT IS AGREED AS FOLLOWS:

Summary

On the first pages of this Agreement a number of practical aspects of the cooperation are set out. The General Contract Terms, which apply in full to this Agreement, can be found in Annex 1. The General Terms and Conditions of the Olympus app, which also apply to this Agreement, are referred to in Annex 2.

Formation

The Applicant declares, under his/her own liability, that he/she has the necessary authority to conclude this Agreement on behalf of the Customer.

Completion of the application form by the Applicant on behalf of the Customer on the website or via the Olympus app constitutes a request to enter into this Agreement. This Agreement is concluded at the moment when Olympus Mobility notifies the Customer of its acceptance of this request.
The date of this acceptance is deemed to be the Start Date of this Agreement.

Commencement

By entering into this Agreement, the Customer itself and for the Employees it designates obtains a non-transferable right of use and access to the Olympus Open Service Platform (OSP) and/or the Olympus app, in accordance with the modalities set out in this Agreement.
The Customer determines which of its Employees become Users and will provide the requested data for these persons.
The User will then receive the login ID and PIN code.
It is the Customer’s responsibility to immediately enter any changes to the list of Users in the OSP or in the Olympus app.

Conditions for Users, (product) conditions of the Mobility Services

The General Terms and Conditions of the Olympus app, to be accepted in the Olympus app by the User, also apply to Users. The Customer must request the express, written consent of its Employees to these terms before allowing them to use the Olympus app, the OSP and/or the Mobility Services. The location of the General Terms and Conditions of the Olympus app is referred to in Annex 2.
Use of the Mobility Services by the User implies acceptance of the own terms of the companies that offer these services, which are made known by these companies, among other things on their website, and which are referred to in the General Terms and Conditions of the Olympus app.

Railease

A Railease pass is a 20-day NMBS/SNCB pass at a preferential rate available only to Users with a company car. Special conditions apply to the use of the NMBS/SNCB product Railease (“Railease Product Terms”), which must also be accepted within the Olympus app by the User before it can be used. These conditions also apply to the Customer, in particular in the sense that the Customer may only provide this to its employees to whom it provides a company car.

Security Deposit

Before the Mobility Services can be used, the Customer must transfer a Security Deposit to Olympus Mobility.
Its amount is proposed by Olympus Mobility based on the intended use by the Customer, but the final decision on the amount of the Security Deposit lies with the Customer.
The amount of the Security Deposit is the maximum amount outstanding by the Customer for Mobility Services. The Customer may choose to increase and top up the Security Deposit to raise the usage limit. The Customer may also reduce the Security Deposit to lower the usage limit, after which a refund by Olympus Mobility will follow no later than at the end of the second month following the month in which the Customer reduces the Security Deposit and provided that there is no outstanding debt on the part of the Customer.
By transferring the Security Deposit to Olympus Mobility, it becomes the property of Olympus Mobility to cover its credit risk and Olympus Mobility is free to use it to pay for Mobility Services and other costs incurred by the Customer or under its responsibility.
The Security Deposit, whether or not after deduction of outstanding amounts, will be refunded to the Customer at the end of the second month following the month in which this Agreement ends. No interest is due on it. This refund does not imply any waiver by Olympus Mobility of any claim against the Customer, even those already known. In the event of a dispute regarding the amounts due, Olympus Mobility undertakes to withhold the disputed portion of the Security Deposit and to repay the undisputed portion within the standard period.

Term

This Agreement is entered into for an indefinite term and may be terminated by either party using the termination function in the OSP or in the Olympus app, with one month’s notice starting on the date of sending.

Rates

Setup Cost

By accepting these General Terms and Conditions, the Customer undertakes to pay the setup costs.
The amounts of these setup costs are listed on the following websites:

These setup costs must be paid within thirty (30) days from the date of acceptance of these General Terms and Conditions.

Rates for Users

The rates for the various plans (per User and per period) are listed on the Olympus Mobility website:

Amounts charged per month per User are due for any started month in which the person in question qualifies as a User.
A reduction in the number of Users per customer only gives rise to a reduction of the monthly amount as from the month following the month in which the reduction was made.

For amounts charged per year per User, the following applies. For the first User of a Customer, the annual amount is fully due with no possibility of refund in the event of a reduction in the number of Users or termination of the Agreement.
For all subsequent Users, in the event of a reduction in the number of Users or termination of the Agreement during the already charged year, the corresponding amount per remaining month after the month in which the reduction was made or in which the Agreement ended will be credited. Amounts thus credited will as a rule be set off against future amounts owed by the Customer and will only be refunded if there can no longer be any future amounts owed by the Customer.

All amounts are exclusive of VAT.
Optional: Support/assistance for setup and configuration of the Olympus solution in your company is available at a rate of €87/hour (minimum 2 hours).

Rates are indexed annually on 1 October according to the following formula (based on Article 57 §2 of the Law of 30 March 1976):
P1 = P0 * (0.2 + (L1/L0) * 0.8)
Where:
P1 = new rate as from 1 October
P0 = Base rate on 1/10/2016
L1 = wage index of the conventional wages in the information and communication sector (Nacebel industry: J) as published by the FPS WASO, namely that of the third quarter of the year preceding the indexation
L0 = the same wage index of the third quarter of 2016

Indexation takes place automatically.
In addition, Olympus Mobility reserves the right to adjust its rates depending on the evolution of other factors such as the scope of services offered and operating costs. Any adjustment (other than the indexation described above) will be communicated in advance to the Customer, who has the option to terminate the Agreement free of charge while maintaining the existing rate during the notice period.
The rates of the Mobility Services themselves are referred to in the General Contract Terms below.

Refundr MMBB Terms

The setup costs and the rates of the Mobility Services are listed on the following websites:

Each ticket is defined in the app as a reimbursement request. Only one proof of payment is allowed per request.
Ticket prices may be revised annually at the beginning of the calendar year with a notice period of three months, or at any time if a change is required by law.
Processing fees apply to both approved and rejected requests.
The ticket must be linked to the statutory Mobility Budget. The check is based on the legal framework and, if necessary, on company policy (allowances for place of residence, exceptions, etc.).
Rates may change depending on Mobility Budget legislation.
The standard supported languages are NL, FR and ENG, but all EU languages are also supported for tickets outside housing.
If rescheduling is necessary due to a lack of company budget, administrative costs per rescheduled ticket will be charged to the company’s budget.

Invoicing

Olympus Mobility invoices after each month the Mobility Services, the periodic amounts due per User, and any support costs.
Invoicing in another manner (e.g., own invoicing portal) is only possible after consultation. The cost is €35/month.

Annex 1 – General Contract Terms

Article 1 – Definitions

Olympus Open Service Platform (abbreviated: OSP): the software system developed by Olympus Mobility that acts as a “broker” between Mobility Resource Providers, Customers, Users and Olympus Mobility itself, and allows configuration of product packages, authorizations and consumption limits for Mobility Services at group and person level. The OSP makes it possible to link various Mobility Services for individuals and to develop and offer networked Mobility Services that include more than one mode of transport within the framework of sustainable mobility.

Olympus app: the mobile app developed by Olympus Mobility that allows the User to access the offer of Mobility Services. This app is developed for the iOS and Android operating systems and efforts are made to ensure it can be used with the most recent versions of these operating systems, without providing guarantees for this, nor for continued support of operation on older versions. The hardware requirements for using this app may vary depending on software development.

Customer: the party that offers Mobility Services to a User and uses the OSP and/or the Olympus app for this purpose.

Mobility Resource Provider (abbreviated: MRP): the party that offers Mobility Services on the market and with whom Olympus Mobility has a contractual relationship to offer these Mobility Services.

Employee: the natural person who is affiliated with the Customer as an employee or on a self-employed basis and to whom the Customer can grant a right of use to the OSP and/or the Olympus app, and whom the Customer may thus allow to use the Mobility Services, all under the exclusive and full responsibility of the Customer. Every Employee is a User (but not every User is an Employee).

User: the natural person who uses a Mobility Service offered by Olympus Mobility.

Family Members: Users who have been regularly authorized by existing Users to use the Olympus app under his/her mobility or private budget and to purchase Mobility Services.

Company Budget: Global budget for the purchase of Mobility Services at the Customer level, to be distributed among Employees.

Mobility Budget: Budget at the level of the individual Employee for the purchase of Mobility Services, provided by the Customer to whom the Employee is connected.

Private Budget: Budget personally loaded by a User for the purchase of Mobility Services, under his/her own responsibility and in a direct contractual relationship with Olympus Mobility, subject to acceptance of the General Terms and Conditions in the Olympus app.

Introducer: the company by whom (if applicable) the Customer has been introduced to Olympus Mobility.

Mobility Service: a good or service related to mobility, offered via the OSP and provided by an MRP, and which may consist of one or more of the following: public transport tickets, parking services, rental or loan of means of transport, use of charging infrastructure, purchase of fuel, or other goods or services related to mobility which Olympus Mobility chooses to add.

Token: a tangible object that can grant a User access to certain Mobility Services and that is issued by third parties and falls under the responsibility of third parties, whether or not MRP. Examples include a fuel card or the Mobib card.

Article 2 – Services Offered

Olympus Mobility makes available to the Customer the use of the Olympus app and possibly also the OSP, thus providing access to a number of Mobility Services. The offer can be found on our website, in the Olympus app and via the OSP and is subject to change: Olympus Mobility commits to continuous efforts to expand the offer.
The use of specific Mobility Services may be subject to additional financial or other conditions, as stated on our website, in the Olympus app or via the OSP.
The Customer may make Mobility Services accessible to its Employees via the OSP or via the Olympus app.

Article 3 – Practical Implementation

Access elements for the User

Olympus Mobility makes the Olympus app available to the Customer via the Apple App Store and Google Play Store. The Olympus app will—possibly in combination with one or more Tokens—grant access to the Mobility Services.
The Customer is responsible, via the secure web interface made available to it on the OSP or via the Company Module in the Olympus app, for granting access to Users on the Olympus app, and will, when necessary, modify their data and remove them immediately when the Customer wishes to terminate their right to use the Mobility Services and the Olympus app.
Olympus Mobility makes access to the Olympus app for Users conditional on acceptance by the User of the General Terms and Conditions of the Olympus app. Those terms refer to the websites of the Mobility Resource Providers where their general terms can be found, which by accepting the General Terms and Conditions of the Olympus app and, where applicable, by using the Olympus app and Mobility Services, are also deemed known and accepted.

Budget management

The system allows budget management whereby consumption limits can be set by the Customer per (group of) User(s).

The following categories exist:

Real-time access or ticket with a known price in advance and without possible additional cost afterwards.
Budget control is performed before the purchase of the ticket and it is checked whether there is sufficient budget available for the purchase.
Example: train ticket, De Lijn ticket.

Real-time access or ticket with a known price in advance and possible additional cost afterwards.
Budget control is performed before the purchase of the ticket and it is checked whether there is sufficient budget available. However, it is possible that an additional cost is generated after using the ticket.
Examples:
– Using Blue-bike longer than permitted (24h) or damage to the bicycle
– Using Velo longer than permitted (> 30 min per ride) or damage to the bicycle

Real-time access or tickets without a known price in advance.
Budget control is performed before the purchase of the ticket and it is checked whether there is a positive budget. Example: B-parking parking.

Access without budget control
There is no prior budget control, since the order is placed outside the Olympus system.
The amounts spent are uploaded post-factum.

Among other reasons for this, Olympus Mobility provides no guarantee regarding the ability to exceed the budget limit, and such an overrun cannot in itself be a reason not to pay the amounts in question.

Helpdesk via email

Olympus provides a contact option for the Customer via email at support@olympus-mobility.com and via the Olympus app.

Messages

Olympus Mobility has the right to make announcements to or communicate with Users in the context of its operations.

Family Members

Users can invite other natural persons (not Companies) to purchase Mobility Services via the Olympus app using their Mobility Budget or their Private Budget. The User thus invited is a Family Member, linked to the User who granted access. The Family Member will receive a login via email and a PIN via SMS for access to the Olympus app, must accept the General Terms and Conditions of the Olympus app, and can then purchase Mobility Services on the Mobility or Private Budget of the User who granted access.

Article 4 – Duration of the Agreement

This Agreement is entered into for an indefinite term and may be terminated by both parties using the termination function in the OSP or via the Company Module in the Olympus app, with one month’s notice starting on the date of sending.
This agreement may be dissolved by either party without judicial intervention, by registered letter, in the event of a material breach by the other party of its contractual obligations and insofar as this is not remedied within one week after registered notice of default. Late payment of invoices by the Customer after at least two payment reminders is equated with a material breach of contractual obligations.
Olympus Mobility reserves the right to suspend the service to the Customer, whether temporarily or not, in whole or in part, with immediate effect in the event of misuse or fraud of the OSP, the Olympus app, Tokens or Mobility Services by the Customer or one of its Users and the related Family Members.

Article 5 – Liability

Except in cases provided by law (namely in the event of intentional and/or gross negligence), Olympus Mobility cannot be held liable for:

  • Defects or shortcomings in the offer, execution or operation of Mobility Services
  • Any act or omission on the part of Mobility Resource Providers in general
  • Changes in the offer of Mobility Services, even when this involves a reduction of that offer
  • Lack of compatibility of the Olympus app with the User’s operating system or hardware
  • Defect in the operation of a Token
  • Defect in the use of the OSP, the Olympus app or other services, caused by poor or non-functioning of the back offices of Mobility Resource Providers or other services of Mobility Resource Providers.

Olympus Mobility is likewise not liable in cases of force majeure, including but not limited to: civil war, terrorist activities, revolution, insurrection, strike, seizure or injunction by public authorities, nuclear reactions, radioactivity, epidemics, failure of the electricity or telephone network or the internet.
Under no circumstances can Olympus Mobility be held to compensate indirect or consequential damages suffered by the Customer, User or third parties.
The Customer and Olympus Mobility expressly and irrevocably waive any right to personally and directly hold the directors, executives or representatives of the other party liable on the basis of a tort.

Article 6 – Data Obligations

Qualification of the parties and compliance with Data Protection Regulation

Olympus Mobility is a Controller with regard to the processing of personal data within the framework of the OSP and the Olympus app since Olympus Mobility determines which data are needed to offer Mobility Services, which categories of persons can use the services, how the data are used/processed, to whom the data are provided in the context of the processing, how long the data are retained, and so on.
The Customer uses the OSP and the Olympus app to offer Mobility Services to specific Users. This means that the Customer is also a Controller in light of the data protection regulation with respect to the personal data provided to Olympus Mobility in that context.
Olympus Mobility and the Customer each undertake to comply with the Data Protection Regulation.
This commitment includes, among other things, monitoring the confidentiality and security of the processed data, including with regard to Employees.
For detailed information regarding the Olympus app, Olympus Mobility refers to its Privacy Policy: https://www.olympus-mobility.be/nl/privacyverklaring-olympus-app/

Exception: Olympus Mobility as processor + data processing agreement only in that case

Exceptionally, Olympus Mobility will also process (some of) the personal data as a processor. This is the case, among other things, for personal data processed on behalf of the controller De Lijn with regard to the delivery and control of an M-Ticket.
When personal data of employees are passed on to us by or on the instructions of employers, we process these personal data as sub-processor of the controller employer until the employee in question has activated his account, which triggers the start of our service provision.
With regard to the processing of personal data purely within the framework of the creation and management of the mobility account within the meaning of the Mobility Budget legislation, we are sub-processor of the controller employer.

Where we are a processor and the Customer is the controller, the following data processing agreement applies, solely for the processing for which we are a processor, as indicated above:

The processing concerns the following categories of personal data:

  • Identification data (name, first name)
  • Personal characteristics (date of birth)
  • Contact details (email address, phone number)
  • Financial identification data (IBAN account number)
  • The balance of the mobility account (within the framework of Mobility Budget management)

Olympus Mobility processes the personal data made available under this data processing agreement by or through the Customer solely on behalf of the Customer. Olympus Mobility also receives the same data for the performance of other services it provides, in the context of which it is a controller. Olympus Mobility may therefore also process these data in that context, in accordance with its own privacy policy.
The Customer gives Olympus Mobility the express written instruction and authorization to process these personal data on its behalf in accordance with the provisions of the GDPR. The Customer bears sole responsibility for the lawfulness of the instructions given to Olympus Mobility. The personal data will only be processed within the framework of the performance of the agreement and for further processing for which the Customer has given express consent, such as historical or scientific research purposes or statistical purposes on the basis of anonymized or pseudonymized personal data, in accordance with Article 89.1 GDPR.
The Customer authorizes Olympus Mobility to disclose the personal data to all persons, institutions and bodies directly involved in the execution of the agreement when this is necessary for that execution.

Olympus Mobility will always treat the personal data received confidentially. The employees and collaborators of Olympus Mobility who have access to the personal data will also be required to observe a duty of confidentiality.

Olympus Mobility takes appropriate technical and organizational measures to protect personal data and to ensure a level of security appropriate to the risk. Olympus Mobility takes the necessary measures to limit access to the personal data to those staff members employed by Olympus Mobility who need access to these data to perform the agreement.
Olympus Mobility is permitted, within the framework of the execution of this agreement, to make a backup of the personal data that it processes within the framework of the mobility account in order to guarantee continuous service.

In the event of a data breach that wholly or partly concerns the data referred to within this data processing agreement, Olympus Mobility will notify the Customer without undue delay after becoming aware of it, within a period that enables the Customer, if necessary, to notify the Data Protection Authority and/or the Users within the statutory time limits.
Olympus Mobility is expressly permitted to appoint subprocessors in general terms for the purpose of carrying out the processing activities within this data processing agreement, which means that Olympus Mobility will notify any planned change regarding the addition or replacement of other subprocessors, with the possibility to object to these changes within thirty (30) days of such notification.

If Olympus Mobility wishes to use a subprocessor, it undertakes to conclude with this other subprocessor a written agreement or other legal act under Union law or the law of the Member States that includes at least all guarantees, obligations and liabilities arising from this agreement.
The Customer agrees that, where Olympus Mobility appoints a subprocessor for specific processing operations and such processing entails a transfer of personal data to third countries within the meaning of Chapter V of Regulation (EU) 2016/679, Olympus Mobility and the subprocessor may ensure compliance with Chapter V of Regulation (EU) 2016/679 by using adequacy decisions of the Commission or by providing appropriate safeguards in accordance with Article 46 GDPR.
Olympus Mobility will forward any requests from data subjects, notifications of data breaches and other possible requests specifically related to the data processing within this data processing agreement to the Customer, so that the latter can take the necessary action as controller. Olympus Mobility will, insofar as possible, provide assistance to the Customer in the event a data subject exercises his rights. If the requests or notifications from data subjects relate wholly or partly to the processing activities for which Olympus Mobility acts as controller, it will respond directly to those requests or notifications.

Olympus Mobility undertakes to assist the Customer in complying with its legal obligations under the GDPR. In this context, Olympus Mobility will respond within a reasonable period to any request for assistance from the Customer. Except when the assistance concerns a potential data breach, such assistance will be subject to a reasonable fee at market-conform rates.
The Customer agrees that, upon termination of the agreement with the Customer, Olympus Mobility will delete from its systems or anonymize all personal data that specifically fall under the data processing within this data processing agreement. This obligation does not prejudice the possibility for Olympus Mobility to retain personal data for the processing for which it acts as controller and in the context of which it itself determines the purposes and means, including the relevant retention periods.
When a User no longer has access to the Olympus app, the data relating to him/her and that specifically and exclusively fall under this data processing agreement will be deleted by Olympus Mobility. This obligation likewise does not prejudice the possibility for Olympus Mobility to retain personal data for the processing for which it acts as controller and in the context of which it itself determines the purposes and means, including the relevant retention periods. For this, Olympus Mobility refers to the terms accepted by the User in the Olympus app.
Should the Customer request it, Olympus Mobility will agree to and cooperate with audits and inspections of the processing of personal data with the aim of verifying whether Olympus Mobility as processor complies with its obligations under the Agreement and the GDPR. To this end, the Customer may, after making a timely appointment in advance and entirely at its own expense, visit the premises or locations where Olympus Mobility or the subprocessors carry out the data processing and/or store copies or backups and inspect all useful and necessary documents required for such control. If the Customer engages a third party for such inspections, this third party may not be a direct competitor of Olympus Mobility and must agree to be bound by a strict duty of confidentiality.
All of the remainder of this article concerns the role of Olympus Mobility as controller.

Purposes of processing

For the proper functioning of the OSP and the Olympus app and the use of the Mobility Services, the necessary data relating to the User must be entered correctly and adjusted if they change. This responsibility lies with the Customer and with the User himself/herself. This concerns, among other things and depending on the case, the following data: name, first name, language, nationality, gender, address, date of birth, company data, VAT number, email address, phone number, browser, operating system, user ID, license plate, token identification numbers (such as Mobib card numbers or fuel card numbers). In addition, data are collected on how the Mobility Services are used (including time of purchase, price, data specific to each mobility mode), mobility costs incurred externally by the User, data regarding the use of the Olympus app and the Olympus Open Service Platform, data about the User’s employment (including address, place of employment), or data about the location of the user for offering suitable mobility solutions.
Additional data may be requested from all Users or certain groups of Users insofar as these are necessary for improving existing services or for expanding the services. The data already obtained may also be used by Olympus Mobility to expand services within its corporate purpose.
The data are processed to provide the Mobility Services, deliver the requested information and data, and in general to do all that is necessary to conclude and perform agreements. The collected data are used, among other things, for the financial processing of the use of the OSP and the Olympus app and for recording the approval of the general terms and conditions. The collected data may be used for the execution of the Mobility Services of the MRPs and for handling damage cases or breaches of the general terms and conditions of the MRPs. The collected data are also used to maintain, secure and improve the services, and to record the approval of the general user terms. The collected data may also be stored, processed and further used in anonymized form with respect to the MRPs whose Mobility Services are offered in order to further optimize this method of operation.

Accuracy of data

Olympus Mobility is not responsible for the accuracy of the data entered for or by the User or by the Customer.
If Olympus Mobility is compelled to verify already known data or to request additional data regarding specific Users or Customers, and this solely for compelling reasons or reasons of great importance (for example: detection of fraud, investigation of incidents, by court order, …), then the Customer undertakes to provide all necessary cooperation without delay.

Transfer and storage of data

The data relating to a specific Mobility Service are used for reporting to the MRP in question. Certain data may be provided to an MRP for the proper functioning of the Mobility Service provided by this MRP and also for direct marketing by this MRP, but the latter only provided that the Customer and the User have consented.
Mobility Resource Providers (for example the public transport companies NMBS/SNCB, De Lijn, STIB/MIVB and TEC) may, for their reporting requirements, gain insight into the volume of ticket sales per company or organization. The OSP provides the ability to configure company identification and, based on that, reporting to Mobility Resource Providers can take place. The data transmitted in the context of such reporting are not used by Olympus Mobility itself.
Personal data may also be transferred to contractually connected parties, such as subcontractors with whom Olympus Mobility cooperates, e.g., in the field of ICT, insofar as necessary for the proper execution of the Mobility Services. Olympus Mobility ensures that its subcontractors are bound by the Data Protection Regulation and will carry out the necessary checks on this. These companies have access only to the data strictly necessary for the performance of their task. These data are processed in a country within the European Economic Area (EEA).
Data storage takes place in the “cloud”. At the signing of the agreement, Amazon is the cloud provider, with data storage located in server rooms in the EU. If the country where the server rooms are located no longer forms part of the EU, Olympus must immediately inform the business customer and, as soon as possible, take the necessary steps to relocate the server rooms to an EU country. In that case, it will be ensured that the agreement with the cloud provider contains appropriate processing safeguards.
Upon termination of the agreement between Olympus Mobility and the Customer, through which the User obtained access to the OSP, the personal data of the Users concerned will be deleted within one year after such termination.
Data are retained until one year after closing a User’s access and are then anonymized. Purely accounting documents in which personal names may be mentioned have a retention period of 7 years.

Rights of the User

As long as he/she has access to the Olympus app, the User has the possibility to consult and correct these data. For consultation and, if necessary, correction of data not available via the Olympus app, or to request a copy, contact can be made free of charge using the contact details set out below, subject to sufficient identification. When a User no longer has access to the Olympus app or a person is no longer a User, he/she may contact Olympus Mobility directly by letter to the registered office to request access to and correction of the data. The User also has the right to receive the personal data concerning him/her that he/she has provided to Olympus Mobility in a structured, commonly used and machine-readable format and has the right to transmit those data to another controller.

A User always has the right to request restriction of processing if one of the following applies: (a) the accuracy of the personal data is contested by the User, for a period enabling verification of the accuracy of the personal data; (b) the processing is unlawful and the User opposes the erasure of the personal data and requests restriction of their use instead; and (c) the personal data are no longer necessary for the processing purposes, but the User requires them for the establishment, exercise or defense of legal claims.
A User may withdraw consent at any time for a processing of personal data that is based on his/her consent, without affecting the lawfulness of processing based on consent before its withdrawal. However, the collection and processing of personal data is necessary for the User to be able to use the OSP and the Olympus app. Both the withdrawal of consent for the processing operations that are based on it and the failure to provide correct data make further use of the OSP and the Olympus app impossible.
Each User can lodge a complaint regarding the processing with the supervisory authority, i.e. the Data Protection Authority, whose contact details can be found on the website https://www.gegevensbeschermingsautoriteit.be/.
Contact regarding the above can always be made at the following address: Olympus Mobility NV – Theresianenstraat 7/A – 1000 Brussels or via privacy@olympus-mobility.com

Article 7 – Terms of Use

Before granting a User access to the Olympus app and in any case before a User can make use of Mobility Services, the Customer will ascertain that the User has accepted and thus knows the general terms and conditions of the Mobility Resource Providers, in the manner in which they are made known by these MRPs via their website or in any other way, regarding all Mobility Services to which the User may have contractual access.
The Customer is aware that the Mobility Resource Providers can unilaterally adjust their offer and conditions at any time without Olympus Mobility having a say in this. This concerns, among other things:

  • their general terms and conditions
  • their rates and rate structure
  • their possible internal regulations or other more specific rules to which the use of the Mobility Service is subject
  • the offer and the manner of performance of the Mobility Services

The Customer knows and accepts that such adjustments become immediately applicable to this agreement. It is not required that Olympus Mobility expressly notifies the Customer or the Users of such adjustments: the fact of the adjustment as made public by the Mobility Resource Provider itself, in whatever way, suffices as notification.
Changes to the general terms and conditions of the Mobility Resource Providers become immediately binding on the Users, who agree by (further) using the Mobility Services or simply ordering them after any adjustments to these general terms and conditions.
The purchase of fuels at Q8 is subject to the VAB Mobile Refueling General Terms and Conditions, attached as Annex 3. Olympus Mobility sells the fuels in its own name but on behalf of NV VAB. Payment is validly made to Olympus Mobility.

Article 8 – Relationship with Mobility Resource Providers – assignment of claim

Olympus Mobility does not intervene in the performance of the Mobility Services by the Mobility Resource Providers and bears no responsibility for this towards the Customer, nor towards the Users.
Any right of claim that Olympus Mobility has under its contracts with the Mobility Resource Providers against these parties, which relates to:

  • the performance of the Mobility Services themselves;
  • compensation for damage due to any contractual breach by the Mobility Resource Providers caused to the Customer or its Users;
    is assigned by Olympus Mobility to the Customer, who may further assign this if necessary to its Users.
    Olympus Mobility therefore in no case intervenes in claims for compensation by the Customer or Users against the Mobility Resource Providers nor does it bear any responsibility for this, nor can such a claim in any way affect the Customer’s payment obligations to Olympus Mobility under this agreement.

Article 9 – Damage claims by Mobility Resource Providers

In a number of cases, Olympus Mobility can, under its contracts with the Mobility Resource Providers, be addressed directly by them for compensation for damage due to any breach, improper performance or tort committed by persons, whether or not Users, who have obtained or used the Mobility Services via the access to the OSP granted under this agreement.
Olympus Mobility and the Customer will handle the practical treatment and exchange of information on these damage claims as follows:
The damage claims will be forwarded by Olympus Mobility to the Customer for further handling within 15 calendar days of receipt.
The Customer undertakes in any case, upon presentation by Olympus Mobility of the damage claim transmitted by the Mobility Resource Provider, to pay it within 15 days, depending on the category of the damage claim either directly to the Mobility Resource Provider or to Olympus Mobility.
The Customer is in any case entitled to request additional information which Olympus Mobility will request from the relevant MRP, as well as to request repayment should it, after further investigation, disagree with the damage claim. The right of claim for repayment—where justified—which Olympus Mobility may itself have against the relevant MRP is assigned by Olympus Mobility to the Customer by this agreement so that the Customer will address the relevant MRP directly for this recovery and will leave Olympus Mobility out of it, and the Customer cannot claim repayment from Olympus Mobility.

Article 10 – Invoicing

In principle, all invoices are automatically accepted for payment. Any disputes must be handled and settled separately and do not entitle the Customer to withhold full payment.
If the Customer disputes transactions on an invoice, it must notify Olympus Mobility of this in writing no later than ten (10) calendar days after the invoice date to the accounts receivable department. The notification must set out the subject of the dispute and include copies of any supporting documents.
The parties undertake in good faith to conduct negotiations on the merits of the dispute on this basis and on the basis of supporting documents to be submitted to each other, within a period of thirty (30) calendar days thereafter.
In the event of agreement on the dispute, Olympus Mobility will, where appropriate, issue a credit note or adjusted invoice within 2 weeks following such agreement.
The Customer’s payment obligation to Olympus Mobility is non-transferable. The Customer is itself responsible for the solvency of its Users and non-payment or delay in payment on the part of the latter can in no case justify late payment on the part of the Customer, nor may Olympus Mobility suffer any disadvantage from this.
In the event of non-payment or incomplete payment of an undisputed invoice 20 calendar days after a reminder (10 working days after the first reminder), Olympus Mobility has the right, after notification, to suspend all its services, without such suspension:

  • entitling the Customer to any compensation whatsoever;
  • suspending the ongoing payment obligations and billable periods on the part of the Customer: these continue without interruption.

Customers connected via the Olympus app (“Business Mobility” plan) have a payment term of 15 calendar days after the invoice date. Customers can have their invoice paid via SEPA B2B European Direct Debit. A prenotification period of 3 business days applies here.
Other Customers have a payment term of 30 calendar days after the invoice date. If these payment terms are exceeded, default interest at a rate of 1% per started month and a fixed compensation for collection costs of 10% of the outstanding amount will be due by operation of law, without prior notice of default.

Article 11 – Confidential Information and Intellectual Property

Both parties undertake to treat as strictly confidential and not to disclose to third parties in any way specific information, data, documents and materials of any kind that are made available to them or disclosed to them by virtue of the execution of this agreement, except in the context of the proper execution of this agreement.
This implies that the parties undertake to use the information, data, documents and materials made available, of which the other party is and remains the owner, solely for the purpose of executing this agreement.
Both parties undertake to impose the confidentiality obligation set out in this article on their appointees. The Customer undertakes to impose this confidentiality obligation on its Employees.
The intellectual property rights, including copyright, trademarks, logos, software, databases, source code, HTML code, models, drawings, patents and others, registered or unregistered, as well as the rights to the “look and feel”, the color combinations, layout and all graphic elements of everything Olympus Mobility offers are the worldwide property of Olympus Mobility and Olympus Mobility reserves all rights in this respect.
No element of this agreement can be understood as a transfer of these intellectual property rights; only a right of use to the software is granted within the limits set out in this agreement. This right of use is non-transferable except within the limits set out in this agreement.

Article 12 – Law and Competent Court

This agreement is governed by Belgian law. All disputes arising from the application of this agreement fall under the exclusive jurisdiction of the courts of Brussels.

Article 13 – Nullities

Any provision or part of a provision of this agreement that would be null and void under the legislation and/or declared null and void by a court shall retain its validity to the maximum extent permitted by the court and shall not affect the validity of this agreement as a whole. In such a case, the parties will consult with a view to replacing the invalid provision with a corresponding provision with an intent as close as possible.

Article 14 – Scope

This agreement constitutes the entire agreement between the two parties. Any prior agreements, concluded in writing or orally, lapse upon the conclusion of this agreement.

These General Contract Terms may be unilaterally amended and supplemented by us. The Customer will always be notified at least 15 calendar days in advance and has the option to terminate the agreement (free of charge and without notice period) if it cannot agree with this amendment or supplement.

Annex 2 – General Terms and Conditions of the Olympus app

Form an integral part of this agreement and can be found here:
https://www.olympus-mobility.be/en/general-conditions-olympus-app

The customer declares to have taken note of this and to accept it.
In the event of a conflict between the other provisions of this agreement and annexes on the one hand, and the General Terms and Conditions of the Olympus app on the other hand, the provisions of this agreement and annexes shall prevail.

Annex 3 – VAB Mobile Refueling General Terms and Conditions

Mobile refueling is offered by Olympus Mobility in its own name and on behalf of NV VAB. Payment is validly made to Olympus Mobility.
These general terms and conditions govern the specific rights, obligations and responsibilities of the Customer for mobile refueling. By (digitally) signing these general terms and conditions or by simple use, you automatically accept these general terms and conditions.
The possibility of mobile refueling in Belgium is available at petrol stations of various fuel suppliers.
Olympus Mobility is free to modify the offer of petrol stations at any time.
Use of the Olympus app constitutes the electronic signature and replaces the handwritten signature for electronic transactions. The relevant data of all electronic payment transactions are recorded. For some transactions, the payment terminal may issue a ticket to the cardholder. This ticket is not proof of the transaction(s), but is issued for information or control only. The Customer accepts that the journal tape or data carrier that records all data on transactions at a payment terminal serves as binding and conclusive written evidence of those transactions and takes precedence over other means of proof that the Customer may present.

Article 1 – Definitions

For these general terms and conditions, these definitions apply:

  • Products: Diesel, petrol or other fuels that can be purchased mobile at the filling station when using the Olympus app.
  • Damage event: any damage resulting from misuse of the Olympus app, failure to comply with the rules at the filling station, unlawfully assisting persons who violate the rules, …

Article 2 – Obligations for the Customer, specifically concerning the User

The User is obliged to comply with all safety instructions at the filling station. Olympus Mobility cannot be held liable when the User does not comply with these safety instructions and the Customer will have to bear all damage caused as a result of non-compliance with safety instructions.
In any case, the User is required to comply with the following safety instructions irrespective of the regulations at the filling station:
It is forbidden to smoke at a filling station, as the open flame of a lighter or cigarette can ignite the vapors present. The use of an e-cigarette is also prohibited. For the same reason, making phone calls is not permitted. A mobile phone is an electrical device and can cause small sparks. The risk that vapors could explode due to the use of your mobile phone is small but not non-existent.
If the User notices damage, malfunctions or irregularities during the use of the installations present, he must notify the fuel supplier or the local operator (using the contact details on the terminal) as soon as possible.
The User must reduce speed when arriving at the forecourt of the filling station. During refueling, the User must always switch off the engine. Operating the pumps is prohibited for children under the age of fifteen.
The User must notify VAB immediately and directly by telephone in the event of any Damage event: 03 253 63 45 (24/7).

Article 3 – Liability

The delivery of Products is an obligation of means. Olympus Mobility cannot therefore be held liable for the temporary or permanent unavailability of the Olympus app or of Products at one or more points of sale. Olympus Mobility may modify or supplement the above offer of products at any time. Olympus Mobility cannot be held liable for any disadvantage if one or more application possibilities are not available, except in case of intent or gross negligence.
Olympus Mobility is not responsible for a transaction not executed or not fully executed due to malfunctioning of the Olympus app, payment and/or pumping systems.
The risks associated with these Products pass to the Customer as soon as the Products have been purchased at the point of sale. Given the nature of the Products, any claim regarding a defective Product must be reported to Olympus Mobility in writing within 2 days. The claim must be accompanied by the necessary supporting documents.
In no event can Olympus Mobility be held liable for indirect damage, including but not limited to loss of profit, business damage, loss of credits, loss of customers, loss of contracts, loss of goodwill, claims by third parties, or any consequential or indirect damage or loss. Such liability is excluded irrespective of whether it is contractual, non-contractual, foreseeable, known, foreseen or of another nature.

Article 4 – Complaints

For all information and complaints, you can contact Olympus Mobility. Complaints must be submitted in writing no later than 2 months after executing a transaction. The expiry of this period implies a tacit waiver of any right of recourse.

Article 5 – Amendments to these general terms and conditions

VAB and Olympus Mobility may at any time supplement or amend the provisions of these terms. An unexpected and substantial change in environmental factors (for example, the market situation in the petroleum sector and fiscal measures) is considered force majeure that may prevent timely notification of a supplement or amendment. Olympus Mobility cannot be held liable for this.
Amendments and supplements are binding on the Customer and Users who continue to use the Olympus app.

Change history

Version 1.0: original version
Version 1.1: addition of registration possibility www.spitsmijden-antwerpen.be in the first paragraph.
Version 1.2: addition of NMBS/SNCB indirect sales agreement paragraph
Version 1.3: amendment of NMBS/SNCB indirect sales agreement paragraph and addition of Annex 3.
Version 1.4: addition of Mobit
Version 1.5: addition of family members. Adaptation of STIB/MIVB product range
Version 1.6: addition of external expenses and processing of mobility costs via MMBB
Version 1.7: addition of Q-Park
Version 1.8: addition of Eneco
Version 1.9: addition of Q8 fuel
Version 2.1: refinement of GDPR and privacy
Version 2.2: direct customers via Olympus App (Business Mobility)
Version 2.4: adjustments to info and price table Refundr MMBB
Version 2.5: Removal of ISA NMBS/SNCB, rates refer to web pages instead of being included in the agreement, minor adjustments