Contractual and general conditions

These general terms and conditions have originally been drafted in Dutch. This English translation is provided for information purposes only. In the event of any discrepancy or inconsistency between the Dutch and English versions, the Dutch version shall be the only binding version.

AGREEMENT
Version 2.4 of 23/05/2025

Between the customer registered as a business through the online registration module on www.olympus-mobility.be or via the Olympus App, represented by the Applicant, hereinafter referred to as: the Customer

And
OLYMPUS MOBILITY NV (company number 0638.809.930), with registered office at 1000 Brussels, Theresianenstraat 7 A, represented by Mr. Koen Van De Putte, Managing Director, hereinafter referred to as: Olympus Mobility

THE FOLLOWING IS AGREED:

Summary

The first pages of this Agreement determine a number of practical aspects of the cooperation. The General Terms and Conditions, which apply in full to this Agreement, are included in Annex 1. The General Terms and Conditions of the Olympus App, which also apply to this Agreement, are referenced in Annex 2.

Conclusion

The Applicant declares, under his/her own responsibility, to have the necessary authority to enter into this Agreement on behalf of the Customer.
Completion of the application form by the Applicant on behalf of the Customer on the website or via the Olympus App shall be deemed an offer to enter into this Agreement. This Agreement shall be concluded at the moment Olympus Mobility notifies the Customer of its acceptance of the application.
The date of such acceptance shall be deemed the Start Date of this Agreement.

Commencement

By entering into this Agreement, the Customer obtains a non-transferable right of use and access, for itself and for the Employees designated by it, to the Olympus Open Service Platform (OSP) and/or the Olympus App, in accordance with the modalities set out in this Agreement.

The Customer shall determine which of its Employees become Users and shall provide the requested information for those individuals.

Each User will then receive their login ID and PIN code.

The Customer is responsible for immediately updating any changes to the list of Users in the OSP or the Olympus App.

Conditions for Users, (Product) Terms of the Mobility Services

The General Terms and Conditions of the Olympus App, which must be accepted within the App by the User, also apply to the Users.
The Customer must obtain the explicit written consent of its Employees to these terms prior to allowing them to use the Olympus App, the OSP and/or the Mobility Services. The location of the Olympus App General Terms and Conditions is specified in Annex 2.

The use of the Mobility Services by the User implies their acceptance of the specific terms and conditions of the companies offering these services, as communicated by said companies (including via their websites), and referenced in the Olympus App General Terms and Conditions.

Indirect Sales Agreement NMBS

By accepting these contractual conditions, the Customer enters into an Indirect Sales Agreement (ISA) with NMBS (Annex 3).
Through this agreement, the Customer receives an Organisation Number for indirect sales from NMBS, enabling the Customer and its Staff to access NMBS Products via the OSP and/or the Olympus App.

Railease

A Railease pass is a 20-day NMBS pass offered at a preferential rate and only available to Users with a company car.
Use of the NMBS Railease product is subject to specific ‘Railease Product Terms’, which must be accepted within the Olympus App by the User prior to use. These conditions also apply to the Customer, in particular meaning that the Customer may only provide this pass to employees to whom it also provides a company car.

Security Deposit

Prior to using the Mobility Services, the Customer must transfer a Security Deposit to Olympus Mobility. The proposed amount is based on the Customer’s intended usage, as suggested by Olympus Mobility, but the final decision on the amount lies with the Customer.

The Security Deposit represents the maximum outstanding amount for Mobility Services used by the Customer. The Customer may increase the deposit to raise the usage limit or decrease it to lower the limit. In case of a decrease, Olympus Mobility will refund the difference at the latest by the end of the second month following the month in which the decrease was made, provided no outstanding debts remain.

Upon transfer, the Security Deposit becomes the property of Olympus Mobility to cover its credit risk and may be used to pay for Mobility Services or other costs incurred by the Customer or under its responsibility.

The Security Deposit, after deduction of any outstanding amounts, shall be refunded at the latest by the end of the second month following the month in which the Agreement terminates. No interest is payable on this amount. This refund shall not constitute a waiver by Olympus Mobility of any claims it may have against the Customer, including known claims.

Duration

This Agreement is entered into for an indefinite period and may be terminated by either party using the cancellation function in the OSP or in the Olympus App, with a one-month notice period commencing on the date of sending.

Pricing

The fees for the various subscription plans (per User and per period) are stated on the Olympus Mobility website.

Monthly per-User fees are payable for each month started in which the person is designated as a User. A reduction in the number of Users shall only affect the monthly fee as of the month following the month in which the reduction is implemented.

For annual per-User fees, the following applies: for the Customer’s first User, the full annual fee is payable without refund in case of a reduction in Users or termination of the Agreement. For all subsequent Users, if the number of Users is reduced or if the Agreement is terminated during the billed year, the corresponding amount for the remaining months (after the month in which the reduction or termination occurred) will be credited. Such credits are generally offset against future amounts owed by the Customer and will only be refunded if no further amounts can become due.

All amounts are exclusive of VAT.

Optional: Support for the setup and configuration of the Olympus solution within your company is available at a rate of €87/hour (minimum 2 hours).

Prices are indexed annually on October 1st using the following formula (based on Article 57, §2 of the Act of 30 March 1976):

P1 = P0 * (0.2 + (L1/L0) * 0.8)
Where:
P1 = new rate as of October 1st
P0 = base rate as of 01/10/2016
L1 = wage index for conventional salaries in the information and communication sector (Nacebel sector: J) as published by the FPS WASO, being the index of Q3 of the year preceding the indexation
L0 = same wage index of Q3 2016

Indexation is applied automatically.

Olympus Mobility also reserves the right to adjust its fees based on changes in other factors such as the scope of offered services and operational costs. Any adjustment (other than the above indexation) will be communicated in advance to the Customer, who may cancel the Agreement free of charge, maintaining the existing rate during the notice period.

The pricing for the Mobility Services themselves is referenced in the General Terms and Conditions below.

Invoicing

Olympus Mobility invoices monthly for the Mobility Services, the per-User subscription fees, and any support costs.

Alternative invoicing methods (e.g. via the Customer’s own invoicing portal) are only possible upon mutual agreement. The cost of such service is €35/month.

Annex 1 – General Contract Terms and Conditions

Article 1 – Definitions

Olympus Open Service Platform (abbreviated: OSP): the software system developed by Olympus Mobility that functions as a “broker” between Mobility Resource Providers, Clients, Users, and Olympus Mobility itself. It allows the configuration of product packages, authorisations, and consumption limits for Mobility Services at both group and individual levels. The OSP enables the integration of various personal Mobility Services and the development and offering of networked Mobility Services that combine multiple transport modes, all within the framework of sustainable mobility.

Olympus App: the mobile application developed by Olympus Mobility that allows the User to access the range of available Mobility Services. This App has been developed for iOS and Android operating systems. Olympus aims to ensure compatibility with the most recent versions of these operating systems, without guaranteeing ongoing support for older versions. Hardware requirements for the App may vary depending on software developments. The goal is to make the App usable on at least 85% of smartphones operating on the aforementioned systems.

Reference sources used:

• Android: https://developer.android.com/about/dashboards
• iOS: https://developer.apple.com/support/appstore/

Client: the party offering Mobility Services to a User and using the OSP and/or Olympus App for that purpose.

Mobility Resource Provider (abbreviated: MRP): the party offering Mobility Services on the market, with whom Olympus Mobility has a contractual relationship to make these services available.

Employee: the natural person employed by or working independently with the Client, to whom the Client may grant user rights on the OSP and/or the Olympus App, thus allowing access to Mobility Services. The Client bears exclusive and full responsibility. Every Employee is a User (but not every User is an Employee).

User: the natural person who uses a Mobility Service offered by Olympus Mobility.

Family Members: Users who have been regularly authorised by existing Users to use their mobility or private budget in the Olympus App and purchase Mobility Services.

Company Budget: the global budget at Client level for the purchase of Mobility Services, to be distributed among Employees.

Mobility Budget: the individual budget allocated to an Employee by the Client for the purchase of Mobility Services.

Private Budget: a personal budget uploaded by a User for purchasing Mobility Services, for which the User is solely responsible. This entails a direct contractual relationship with Olympus Mobility, subject to acceptance of the General Terms and Conditions in the Olympus App.

Referrer: the company through which (if applicable) the Client has been referred to Olympus Mobility.

Mobility Service: a good or service related to mobility, offered via the OSP and provided by an MRP. This may include one or more of the following: public transport tickets, parking services, rental or sharing of transport modes, use of charging infrastructure, fuel purchases, or other mobility-related goods or services which Olympus Mobility may choose to add.

Token: a physical object that grants a User access to specific Mobility Services. It is issued by and the responsibility of third parties, whether or not they are MRPs. Examples include fuel cards or the Mobib card.

Article 2 – Services Offered

Olympus Mobility provides the Client with access to the Olympus App and, where applicable, the OSP, thereby granting access to various Mobility Services. The available offering can be found on our website, in the Olympus App, and via the OSP and is subject to change. Olympus Mobility commits to ongoing efforts to expand this offering.

Use of specific Mobility Services may be subject to additional financial or other conditions, as specified on our website, in the Olympus App, or via the OSP.

The Client may enable access to Mobility Services for its Employees through the OSP or the Olympus App.

Article 3 – Practical Implementation

User Access Elements

Olympus Mobility provides the Olympus App to the Client via the Apple App Store and Google Play Store. The App grants access to Mobility Services, possibly in combination with one or more Tokens.

The Client is responsible for granting Users access to the Olympus App via the secure web interface provided on the OSP or via the Company Module in the Olympus App. The Client must update user information as necessary and immediately revoke access when a User's right to use the App or services is terminated.

User access to the Olympus App is subject to acceptance of the Olympus App's General Terms and Conditions. These terms refer to the MRP websites, where their own terms and conditions are available. Acceptance of the Olympus App Terms, and the use of the App and Mobility Services, implies acknowledgement and acceptance of the MRP terms.

Budget Management

The system allows for budget control, where spending limits can be configured by the Client per (group of) User(s).

The following categories apply:

1. Real-time access or ticket with a known price and no possible additional cost afterward
   Budget control occurs before the ticket is purchased, and it is verified whether sufficient budget is available.
   Example: train ticket, De Lijn ticket
2. Real-time access or ticket with a known price and potential additional cost afterward
   Budget control occurs before the ticket is purchased and sufficient budget is verified. However, additional costs may be incurred after use.
   Examples:
   – Exceeding allowed usage time (24h) with Blue-bike or bike damage
   – Exceeding allowed ride time with Velo (>30 min per ride) or bike damage
3. Real-time access or ticket without a known price beforehand
   Budget control occurs before the ticket is purchased to check for a positive balance.
   Example: B-parking (parking)
4. Access without budget control
   No budget check is performed beforehand, as the transaction occurs outside the Olympus system.
   Costs are charged post factum.

Due to this, Olympus Mobility cannot guarantee that budget limits will not be exceeded. Exceeding the limit alone does not exempt the Client from payment obligations.

Support via Email

Olympus provides Clients with a support channel via email at support@olympus-mobility.com and through the Olympus App.

Notifications

Olympus Mobility reserves the right to communicate with Users within the scope of its operations.

Family Members

Users may invite other natural persons (not companies) to use the Olympus App to purchase Mobility Services using their Mobility Budget or Private Budget. The invited individual becomes a Family Member, linked to the inviting User. The Family Member will receive login credentials via email and a PIN code via SMS, must accept the General Terms and Conditions of the Olympus App, and can then purchase Mobility Services using the inviting User’s budget.

Article 4 – Duration of the Agreement

This Agreement is entered into for an indefinite period and may be terminated by either party using the termination function in the OSP or via the Company Module in the Olympus App, subject to a notice period of one month, effective from the date of dispatch.

This Agreement may be terminated by either party without judicial intervention by means of a registered letter in the event of a material breach by the other party of its contractual obligations, provided that such breach is not remedied within one week following a registered notice of default. A material breach includes, but is not limited to, late payment of invoices by the Client after at least two reminders have been sent.

Olympus Mobility reserves the right to suspend the services provided to the Client, in whole or in part and with immediate effect, whether temporarily or permanently, in the event of misuse or fraud involving the OSP, the Olympus App, Tokens or Mobility Services by the Client or any of its Users and associated Family Members.

Article 5 – Liability

Olympus Mobility shall not be held liable for:

• Defects or shortcomings in the offering, execution, or functioning of the Mobility Services
• Any act or omission on the part of the Mobility Resource Providers in general
• Changes to the Mobility Services offering, even if such changes reduce the scope of the offering
• Incompatibility of the Olympus App with the User’s operating system or hardware
• Malfunctioning of a Token
• Malfunction or non-functioning of the OSP, Olympus App, or other services due to failures in the back offices of Mobility Resource Providers or other services provided by Mobility Resource Providers

Olympus Mobility shall likewise not be held liable in cases of force majeure, including but not limited to: civil war, terrorist acts, revolution, uprising, strike, seizure or orders from public authorities, nuclear reactions, radioactivity, epidemics, power or telephone outages, or internet disruptions.

Under no circumstances shall Olympus Mobility be liable for indirect or consequential damages suffered by the Client, User, or third parties.

Article 6 – Data Obligations

Qualification of the Parties and Compliance with Data Protection Regulation

Olympus Mobility acts as a Data Controller with regard to the processing of personal data within the context of the OSP and the Olympus App, as it determines which data are necessary to provide the Mobility Services, which categories of persons can use the services, how the data are used/processed, to whom the data may be disclosed, retention periods, etc.

The Client uses the OSP and the Olympus App to provide certain Users with access to Mobility Services. As such, the Client also qualifies as a Data Controller in light of the data protection regulation, in respect of the personal data provided to Olympus Mobility in that context.

Olympus Mobility and the Client each undertake to comply with applicable Data Protection Regulation.

This commitment includes, among other things, ensuring the confidentiality and security of the processed data, including with respect to Employees.

Olympus Mobility refers to its Privacy Policy for detailed information about the Olympus App.

Exception: Olympus Mobility as Processor + Processing Agreement for That Specific Context

Exceptionally, Olympus Mobility shall process certain personal data as a processor. This is the case, for example, for data processed on behalf of the controller De Lijn in relation to the issuance and verification of an M-Ticket.

When personal data of employees are provided to us by or on behalf of employers, we act as (sub-)processor of the employer (as data controller) until the relevant employee activates their account, which marks the start of our service provision.

For personal data processed solely for the purpose of creating and managing the mobility account under the legal framework of the mobility budget, Olympus Mobility acts as (sub-)processor of the employer.

Where Olympus Mobility acts as processor and the Client as data controller, the following data processing agreement applies solely to such processing, as outlined above:

This concerns the processing of the following categories of personal data:

• Identification details (first name, last name)
• Personal characteristics (date of birth)
• Contact details (email address, telephone number)
• Financial identification data (IBAN account number)
• Status of the mobility account (in the context of mobility budget management)

Olympus Mobility will process personal data made available by or through the Client within the scope of this data processing agreement solely on behalf of the Client. However, Olympus Mobility also receives these data for the provision of other services for which it is the data controller. In such cases, Olympus Mobility may also process these data in accordance with its own privacy policy.

The Client provides Olympus Mobility with explicit written instruction and authorisation to process these personal data on its behalf, in accordance with the provisions of the GDPR. The Client bears sole responsibility for the lawfulness of the instructions provided to Olympus Mobility. The data will only be processed for the purpose of performing the agreement and any further processing for which the Client has given explicit consent, such as historical or scientific research or statistical purposes based on anonymised or pseudonymised data, in line with Article 89.1 GDPR.

The Client authorises Olympus Mobility to disclose personal data to all persons, institutions, and entities directly involved in the execution of the agreement, to the extent necessary for such execution.

Olympus Mobility will treat all received personal data confidentially. Its employees and contractors with access to these data are also bound by confidentiality obligations.

Olympus Mobility will implement appropriate technical and organisational measures to safeguard personal data. Access to personal data will be limited to those Olympus Mobility personnel who require access to perform the agreement.

Olympus Mobility is permitted to make a backup of personal data processed in the context of the mobility account to ensure continuity of service.

In the event of a data breach involving personal data under this agreement, Olympus Mobility will inform the Client without undue delay after becoming aware of the breach.

Olympus Mobility is expressly permitted to appoint sub-processors for the performance of processing activities under this agreement.

If Olympus Mobility appoints a sub-processor, it shall enter into a written agreement with the sub-processor, which shall contain at least the same safeguards, obligations, and liabilities as set out in this agreement.

The Client agrees that if Olympus Mobility appoints a sub-processor located in a third country as defined in Chapter V of Regulation (EU) 2016/679, Olympus Mobility and the sub-processor shall ensure compliance with Chapter V of the Regulation by relying on adequacy decisions or appropriate safeguards in accordance with Article 46 GDPR.

Olympus Mobility will forward any data subject requests, data breach notifications, and other processing-related inquiries under this agreement to the Client, so the Client, as data controller, can respond accordingly. Olympus Mobility will, where reasonably possible, assist the Client if a data subject exercises their rights. Where the inquiry relates to processing for which Olympus Mobility is the data controller, Olympus Mobility will handle the request itself.

Olympus Mobility will assist the Client in complying with its legal obligations under the GDPR. To that end, Olympus Mobility will respond within a reasonable timeframe to any assistance requests. Except in the case of a data breach, such assistance may be subject to reasonable market-based fees.

Upon termination of the agreement with the Client, Olympus Mobility will delete or anonymise all personal data specifically processed under this agreement. This does not affect Olympus Mobility’s ability to retain data processed as a data controller for purposes and durations determined by Olympus Mobility itself.

When a User no longer has access to the Olympus App, any data specifically and solely processed under this agreement will be deleted by Olympus Mobility. This does not affect Olympus Mobility’s right to retain personal data for the purposes and processing for which it acts as the data controller, in accordance with its own policy and user-approved conditions within the Olympus App.

If requested by the Client, Olympus Mobility will cooperate with and allow audits and inspections to verify compliance with the GDPR and this agreement. The Client may, upon timely prior notice and at its own expense, visit the premises where data processing and backups take place, and inspect all relevant documents required for such verification. If the Client engages a third party for the audit, this party may not be a direct competitor of Olympus Mobility and must be bound by strict confidentiality obligations.

All other aspects of this article concern Olympus Mobility’s role as data controller.

Article 7 – Terms of Use

Before granting a User access to the Olympus App and in any case before allowing a User to use Mobility Services, the Customer shall ensure that the User has accepted and is aware of the general terms and conditions of the Mobility Resource Providers concerning all Mobility Services to which the User may be contractually entitled. These terms shall be accepted in the form and manner made available by said MRP(s), via their website or any other channel.

The Customer acknowledges that the Mobility Resource Providers may unilaterally change their offerings and terms at any time without Olympus Mobility having any say in the matter. This includes, but is not limited to:

• their general terms and conditions
• their pricing and fare structures
• their internal rules or other more specific policies governing the use of the Mobility Service
• the offering and execution of the Mobility Services

The Customer acknowledges and accepts that such changes shall apply immediately to the current agreement. Olympus Mobility shall not be required to expressly notify the Customer or the Users of such changes; the publication of such changes by the Mobility Resource Provider, in whatever manner, shall be sufficient notice.

Any changes to the general terms and conditions of the Mobility Resource Providers shall immediately become binding upon the Users, who are deemed to have accepted such changes by continuing to use or by merely ordering the Mobility Services.

The purchase of fuel at Q8 is subject to the General Terms and Conditions of Mobile Refuelling of VAB, attached as Annex 4. Olympus Mobility sells the fuel in its own name but on behalf of NV VAB. Payment made to Olympus Mobility shall be considered discharging the obligation.

Article 8 – Relationship with Mobility Resource Providers – Assignment of Claims

Olympus Mobility is not involved in the performance of the Mobility Services provided by the Mobility Resource Providers and assumes no responsibility in this regard toward the Customer or the Users.

Any claims that Olympus Mobility may have against the Mobility Resource Providers under its contracts with them, related to:

• the performance of the Mobility Services themselves;
• compensation for damages due to any contractual breach by the Mobility Resource Providers caused to the Customer or its Users;

shall be assigned by Olympus Mobility to the Customer, who may, in turn, assign them to its Users if applicable.

Therefore, Olympus Mobility shall under no circumstances be involved in any claims for damages initiated by the Customer or the Users against the Mobility Resource Providers, nor shall it bear any responsibility in this regard. Such claims shall not, in any way, affect the payment obligations of the Customer towards Olympus Mobility under this agreement.

Article 9 – Damage Claims from Mobility Resource Providers

Under certain circumstances, Olympus Mobility may be held directly liable by the Mobility Resource Providers for damages resulting from a breach, improper use, or unlawful act committed by individuals, whether Users or not, who accessed or used the Mobility Services via the access to the OSP granted under this agreement.

Olympus Mobility and the Customer shall handle such damage claims and the related exchange of information as follows:

• Olympus Mobility shall forward any such damage claims to the Customer for further handling within fifteen (15) calendar days of receipt.
• The Customer shall in any case commit to paying, within fifteen (15) calendar days of receipt of the claim from Olympus Mobility, the amount claimed, either directly to the Mobility Resource Provider or to Olympus Mobility, depending on the category of the claim—even in the event of a dispute.

The Customer is entitled to request additional information, which Olympus Mobility shall obtain from the relevant MRP. The Customer may also request reimbursement if, following further investigation, it does not agree with the claim. Any valid reimbursement claim that Olympus Mobility may itself have against the relevant MRP shall be assigned to the Customer, who shall address the MRP directly for such reimbursement and shall hold Olympus Mobility harmless. The Customer may not claim reimbursement from Olympus Mobility.

Article 10 – Rates, Tariff Structures, and Conditions

The Customer and Users may consult the rates, tariff structures, and conditions of the various Mobility Services via the Olympus App or website.

Refundr MMBB Price List
Each ticket represents one reimbursement request in the app. Only one payment receipt can be added per request.

Reimbursement requests between €4 and €25 (VAT included) are considered “Small Tickets” and are subject to a reduced processing fee (see line 12).

Ticket prices may be revised annually at the beginning of the calendar year with three months' notice or at any time if legally required.

Processing fees apply to both approved and rejected requests.

Tickets must pertain to the statutory mobility budget. Compliance is checked against the legal framework and, where applicable, against the Customer’s internal policy (e.g., home reimbursements, exceptions, etc.).

The price list may be amended depending on legal provisions related to the statutory mobility budget.

The standard supported languages are NL, FR, and ENG. For tickets not related to housing, all EU languages are supported.

If reprocessing is required due to insufficient company budget, an administrative fee of €20 + VAT per reprocessed ticket will be charged to the company’s budget.

Article 11 – Invoicing

In principle, all invoices are automatically accepted for payment. Any disputes must be handled and resolved separately and do not entitle the Customer to withhold full payment.

If the Customer disputes any transactions on an invoice, they must notify Olympus Mobility in writing no later than ten (10) calendar days after the invoice date, addressed to the accounting department. The notice must state the nature of the dispute and include copies of any supporting documentation.

The parties commit to negotiating in good faith based on the supporting evidence shared, within thirty (30) calendar days after the dispute notice.

If the dispute is resolved in the Customer’s favor, Olympus Mobility shall issue a credit note or revised invoice within two (2) weeks following the agreement.

The Customer’s obligation to pay Olympus Mobility is non-transferable. The Customer remains solely responsible for the solvency of its Users. Non-payment or late payment by Users shall not justify any delay in payment by the Customer, nor shall it cause any disadvantage to Olympus Mobility.

In case of non-payment or incomplete payment of an undisputed invoice twenty (20) calendar days after a formal notice (10 business days after the first reminder), Olympus Mobility reserves the right to suspend all its services without:

• the Customer being entitled to any compensation;
• the Customer’s ongoing payment obligations and billable periods being suspended: these shall continue.

Customers connected via the Olympus App (“Business Mobility” plan) benefit from a payment term of fifteen (15) calendar days after the invoice date.
Customers may opt to pay their invoice via SEPA B2B European Direct Debit. A prenotification period of three business days applies.
Other Customers benefit from a payment term of thirty (30) calendar days after the invoice date. If these payment terms are exceeded, late interest of 1% per commenced month and a fixed compensation of 10% of the overdue amount shall automatically be payable, without prior notice of default.

Article 12 – Confidential Information and Intellectual Property

Both parties agree to treat any specific information, data, documents, and materials of any kind provided or disclosed in the context of this agreement as strictly confidential, and not to disclose them to third parties, except where necessary for the proper execution of the agreement.

This means that the parties agree to use the disclosed information, data, documents, and materials, which remain the property of the disclosing party, solely for the purpose of executing this agreement.

Both parties agree to impose this confidentiality obligation on their personnel. The Customer agrees to impose the same obligation on its Employees.

All intellectual property rights, including but not limited to copyrights, trademarks, logos, software, databases, source code, HTML code, designs, drawings, patents—registered or unregistered—as well as rights to the “look and feel,” color schemes, layout, and all graphic elements of what Olympus Mobility offers, remain the worldwide property of Olympus Mobility. Olympus Mobility reserves all rights in this respect.

Nothing in this agreement shall be construed as a transfer of these intellectual property rights. Only a right of use is granted for the software, within the limits defined by this agreement. This right of use is non-transferable, except as otherwise specified in this agreement.

Article 13 – Governing Law and Jurisdiction

This agreement is governed by Belgian law. All disputes arising from the application of this agreement fall under the exclusive jurisdiction of the courts of Brussels.

Article 14 – Severability

If any provision or part of a provision of this agreement is found to be invalid under applicable law or declared void by a court, it shall remain enforceable to the fullest extent permitted by law and shall not affect the validity of the agreement as a whole. In such a case, the parties shall consult with each other to replace the invalid provision with one that best matches its original intent.

Article 15 – Scope

This agreement constitutes the entire agreement between the parties. Any previous agreements, whether oral or written, shall lapse upon the conclusion of this agreement.

These General Contract Terms may be amended or supplemented unilaterally by Olympus Mobility. The Customer shall be informed accordingly and shall have the right to terminate the agreement if it does not agree with such changes.

Annex 2 – General Terms and Conditions of the Olympus App

These form an integral part of this agreement and are available [here].

The Customer confirms having read and accepted them.

In case of any contradiction between the provisions of this agreement (and its annexes) and the General Terms and Conditions of the Olympus App, the provisions of this agreement (and its annexes) shall prevail.

Annex 3 – Indirect Sales Agreement with NMBS

Preamble

An increasing number of companies are using the services of a Multimobility Provider for the transportation of their Staff. The latter offers a Multimodal Mobility Platform integrating various modes of transport, including train services provided by SNCB.

Through this Multimodal Mobility Platform, the Multimobility Provider sells, in the name and on behalf of SNCB, certain SNCB Products.

To access SNCB Products on this Platform, a company must first obtain an access key from SNCB in the form of a unique Organisation Number.

By signing this Agreement, the Contractor obtains the required Organisation Number, as stated on the cover page of this Agreement, which is valid with all Multimobility Providers recognized by SNCB.

It is therefore agreed as follows:

Article 1 – Definitions

For the purposes of this Agreement, the following definitions apply:

‘Contractor’: the enterprise or self-employed person possessing a company number, as well as any public legal entity or association, that wishes to conclude a contract with a Multimobility Provider recognized by SNCB, or with one of its Partners, so that its Staff may access the Platform for Multimodal Mobility integrating various transport modes, including SNCB Products.

‘Indirect Sale’: the indirect sale concluded between SNCB and the Contractor, whereby the latter purchases SNCB Transport Tickets via its Staff through the Platform of the Multimobility Provider, resulting in the rights and obligations set out in this Agreement.

‘Multimobility Provider’: the company offering a Multimodal Mobility Platform integrating various modes of transport, including SNCB train services. The Multimobility Provider sells SNCB Products via its Platform, in the name and on behalf of SNCB.

‘Organisation Number for Indirect Sale’, hereinafter ‘Organisation Number’: refers to the contract number consisting of four alphanumeric characters, as stated on the cover page of this Agreement. The Organisation Number is unique and serves as the access key to SNCB Products on the Platform of the Multimobility Provider. It is valid with all Multimobility Providers recognized by SNCB and must be communicated by the Contractor to the Multimobility Provider prior to entering into the contract with the latter.

‘Partner(s) of the Multimobility Provider’: the commercial partner of the Multimobility Provider who makes the Platform available to the Contractor, and who has been previously approved by SNCB.

‘Staff’: refers to employees, representatives, directors, consultants, and/or collaborators who have been authorized by the Contractor to use the Platform of the Multimobility Provider as a Traveller.

‘Platform for Multimodal Mobility’, hereinafter ‘Platform’: the systems, servers, databases, and mobile applications or websites of the Multimobility Provider through which various modes of transport are offered, including SNCB Transport Tickets, along with other related transport services and products.

‘Product’: the products made available by SNCB to the Multimobility Provider under a distribution agreement for sale via the Platform for Multimodal Mobility. Products are exclusively issued in the form of a digital and dematerialized Transport Ticket ("Mobile Ticket").

‘Traveller’: any person travelling with a Transport Ticket purchased via the Multimobility Provider.

‘Transport Ticket’: the digital and dematerialized SNCB transport ticket (“Mobile Ticket”), with the meaning set forth in Article 7 of Appendix A – Uniform Rules concerning the Contract of International Carriage of Passengers and Luggage (CIV) under the Convention concerning International Carriage by Rail (COTIF) of 9 May 1980, as amended on 3 June 1999, and in Regulation 1371/2007 on rail passengers' rights and obligations.

‘SNCB Transport Conditions’: the general and specific transport conditions of SNCB, publicly available via the SNCB website.

Article 2 – Purpose of the Agreement

By signing this Agreement and for the duration specified in Article 9, the Contractor obtains the right to access SNCB Products via the Platform of a Multimobility Provider by obtaining a unique Organisation Number, as stated on the cover page of this Agreement.

The Contractor accepts the rights and obligations as set out in Article 3, resulting from the Indirect Sale concluded between SNCB and the Contractor.

Article 3 – Rights and Obligations of the Parties

Without prejudice to the Contractor's right to conclude a direct purchase agreement with SNCB, the Contractor is free to enter into an agreement with one or more Multimobility Providers recognized by SNCB.

The Contractor shall immediately inform SNCB if its cooperation with one or more Multimobility Providers is terminated. In such cases, the Contractor retains the right to enter into a direct purchase agreement with SNCB.

The conclusion of this Agreement does not guarantee the Contractor the right to conclude a contract with a Multimobility Provider.

SNCB reserves the right to terminate its cooperation with a Multimobility Provider or any of its Partners in accordance with the contractual provisions applicable between them.

The Organisation Number, as stated on the cover page of this Agreement, constitutes the access key to SNCB Products on the Platform of the Multimobility Provider and must be communicated by the Contractor to the latter prior to entering into the contract.

The Contractor acknowledges and accepts the SNCB Transport Conditions, which include, among others, the following:

• Staff members must provide the following information when purchasing a Transport Ticket via the Platform of the Multimobility Provider: name, first name, date of birth, and email address of the Traveller.
• Only the Traveller is entitled to claim compensation from SNCB in the event of train delays or cancellations, excluding any other party involved in the distribution of Transport Tickets, including the Contractor or the Multimobility Provider.
• In cases where the journey consists of different segments operated by different carriers — regardless of whether the same mode (train + train) or different modes (train + bus/tram/metro/other) are used — each transport agreement is legally treated as separate and each carrier is only liable to the Traveller for the part of the journey it operated. The identity of the issuer or distributor of the ticket is irrelevant.
• The Transport Ticket is, in principle, non-exchangeable and non-refundable.

Exceptions to these Transport Conditions may apply in the following cases:

• Duplicate tickets ordered due to technical errors in SNCB’s sales system.
• Transport Tickets ordered before the announcement of a general strike.

In such cases, SNCB will not charge administrative fees. The cancellation must be submitted by the Multimobility Provider via a simple request.

The Contractor undertakes to inform its Staff holding an SNCB Transport Ticket of the existence of the SNCB Transport Conditions, which are available via the SNCB website (belgianrail.be) and at staffed ticket counters, and to ensure that they have read or had the opportunity to read these conditions.

The Contractor acknowledges that SNCB is not responsible for any incorrect information provided by the Multimobility Provider.

For any questions or complaints relating to services provided on the Platform of the Multimobility Provider, the Contractor shall contact the Multimobility Provider directly.

This includes, but is not limited to: information regarding the Products, schedules, usage conditions, and other essential information necessary to view and reserve a Product; Platform-related information; purchase assistance; and support with technical issues.

Article 4 – Liability

The Contractor acknowledges and accepts that the sole purpose of this Agreement is to grant the Contractor access to SNCB Products via the Platform of the Multimobility Provider.

SNCB expressly excludes all liability for services and/or products that do not fall under the scope of this Agreement as defined in Article 2.

The Contractor guarantees to SNCB that its Staff members are made aware of, and comply with, the obligations and commitments outlined in this Agreement. The Contractor shall be held personally liable for any misuse or breach of these obligations by its Staff.

Notwithstanding any contrary clause and without prejudice to other rights arising from this Agreement or applicable law, SNCB reserves the right to claim compensation for any damages incurred as a result of misuse or breach by the Contractor or its Staff of any provision of this Agreement.

Article 5 – B2B Customer Service

Any change in company details (legal entity, contact persons, administrative data, etc.) must be communicated in writing and without delay to:

SNCB – Public Law Entity
Business Center
10-14 B-MS.112
Hallepoortlaan 40 – 1060 Brussels
Tel: +32 (0)2 528 25 28
Email: business@b-rail.be

For any questions or complaints relating to the execution of this Agreement, the Contractor may also contact the above address, email, or telephone number.

SNCB reserves the right to change its contact details. In such case, SNCB shall notify the Contractor in writing at least one week in advance.

Article 6 – Confidentiality

Each Party undertakes to treat the content of this Agreement and any information exchanged or received under or in connection with this Agreement as confidential and not to disclose such confidential information to any third party without the prior written consent of the other Party.

This confidentiality obligation shall remain in effect for a period of two (2) years following the termination of the Agreement.

This confidentiality obligation does not apply in the following situations:

(i) when disclosure is required by a court order or mandatory legal provision;
(ii) when the information is publicly accessible or available (other than through a fault or negligence of one of the Parties);
(iii) when disclosure by one of the Parties is necessary for technical or security reasons or for the proper performance of the Agreement, provided that the recipient(s) are bound by confidentiality rules equivalent to those contained in this Agreement;
(iv) when the information is disclosed as part of a legal or arbitration procedure.

The Parties undertake to take all necessary measures to ensure that this confidentiality obligation is respected by their employees, representatives, directors, consultants, collaborators, and agents.

If confidential information must be disclosed to third parties due to legal requirements or a court order, the disclosing Party shall notify the Party to whom the information belongs...

Annex 4 – General Terms and Conditions for Mobile Refuelling by VAB

Mobile refuelling is offered by Olympus Mobility in its own name and on behalf of NV VAB. Payment made to Olympus Mobility is deemed to have been validly settled.

These general terms and conditions govern the specific rights, obligations, and responsibilities of the Customer in relation to mobile refuelling. By digitally signing or simply using the service, you automatically accept these general terms and conditions.

The option for mobile refuelling in Belgium is available at fuel stations operated by various fuel providers.

Olympus Mobility reserves the right to change the selection of participating fuel stations at any time.

Use of the Olympus App constitutes an electronic signature and replaces a handwritten signature for electronic transactions. All relevant data of electronic payment transactions are recorded. For some transactions, the payment terminal may issue a receipt to the cardholder. This receipt does not serve as proof of the transaction(s) and is provided solely for informational or verification purposes. The Customer acknowledges that the journal tape or data carrier recording all transactions at the payment terminal constitutes binding and conclusive written evidence of those transactions and takes precedence over any other form of evidence presented by the Customer.

Article 1 – Definitions

For the purpose of these general terms and conditions, the following definitions apply:

Products: Diesel, petrol, or other fuels that can be purchased at a fuel station using the Olympus App.

Incident: Any damage arising from misuse of the Olympus App, failure to comply with fuel station regulations, or unlawfully assisting individuals in violating such rules.

Article 2 – Obligations of the Customer, specifically relating to the User

The User is required to comply with all safety regulations at the fuel station. Olympus Mobility cannot be held liable if the User fails to observe these regulations. The Customer shall bear full responsibility for any damage resulting from non-compliance with safety rules.

The User is in any case required to observe the following safety rules, regardless of the station’s posted regulations:

• Smoking is strictly prohibited at the fuel station, as the open flame of a lighter or cigarette can ignite fuel vapors. The use of e-cigarettes is also forbidden. Similarly, mobile phone use is not allowed. A mobile phone is an electronic device that may generate small sparks. Although the risk of vapors igniting due to phone use is low, it is not negligible.
• If the User observes any damage, malfunctions, or irregularities when using the available equipment, they must immediately inform the fuel provider or local operator using the contact information provided on the terminal.
• The User must reduce speed when entering the fuel station premises. The vehicle engine must be turned off during refuelling. Fuel pumps may not be operated by children under the age of fifteen.
• In the event of an Incident, the User must immediately and directly notify VAB by phone: +32 3 253 63 45 (available 24/7).

Article 3 – Liability

The provision of Products constitutes a best-effort obligation. Olympus Mobility cannot be held liable for the temporary or permanent unavailability of the Olympus App or of Products at one or more sales locations. Olympus Mobility may change or supplement the available products at any time. Olympus Mobility shall not be liable for any disadvantage arising from unavailable application features, except in cases of wilful misconduct or gross negligence.

Olympus Mobility is not responsible for transactions that are not completed or are only partially completed due to malfunctioning of the Olympus App, payment systems, or fuel dispensing systems.

The risk associated with the Products passes to the Customer upon purchase at the sales location. Due to the nature of the Products, any claim relating to a defective Product must be reported in writing to Olympus Mobility within 2 days, accompanied by appropriate supporting documents.

Olympus Mobility is not liable for indirect damages, including but not limited to loss of profit, business interruption, loss of credits, customer loss, contract loss, loss of goodwill, third-party claims, or any other consequential or indirect damages or losses. Such liability is excluded regardless of whether it is contractual, non-contractual, foreseeable, known, anticipated, or of any other nature.

Article 4 – Complaints

For all information and complaints, please contact Olympus Mobility. Complaints must be submitted in writing no later than 2 months after the transaction has been carried out. Failure to submit a complaint within this period implies a tacit waiver of any right to recourse.

Article 5 – Amendments to these Terms and Conditions

VAB and Olympus Mobility may supplement or amend the provisions of these terms and conditions at any time. Unexpected and substantial changes in environmental factors (e.g., market conditions in the petroleum sector or tax measures) may constitute force majeure and prevent timely communication of changes or amendments. Olympus Mobility cannot be held liable in such cases.

Amendments and supplements are binding for the Customer and Users who continue to use the Olympus App.

Revision History

• Version 1.0: Original version
• Version 1.1: Added registration option www.spitsmijden-antwerpen.be in the first paragraph
• Version 1.2: Added NMBS indirect sales agreement paragraph
• Version 1.3: Amended NMBS indirect sales agreement and added Annex 3
• Version 1.4: Added Mobit
• Version 1.5: Added family members, updated MIVB product range
• Version 1.6: Added external expenses and processing of mobility costs via MMBB
• Version 1.7: Added Q-Park
• Version 1.8: Added Eneco
• Version 1.9: Added Q8 fuel
• Version 2.1: Refined GDPR and privacy
• Version 2.2: Direct customers via Olympus App (Business Mobility)
• Version 2.4: Adjustments to info and price table Refundr MMBB