How can we help you?

In the Olympus app, you have access to all public transport, various car sharing systems, Blue-bike, Mobit and Velo Antwerp bike sharing, Swapfiets, Bar d'Office, 4411 street parking, Q-Park and B-Parking facilities, in the form of fully integrated services.We also offer light-integrated services to seamlessly process your tickets for shared scooters, shared bikes and shared cars. You'll be refunded within 48 hours to the bank account number you entered in the application.

Our mobility solution works exclusively with an app so that you always have all your favourite mobility options in your pocket.Your employer can also easily recover more VAT than ever before via the monthly invoice from Olympus Mobility.

No, the Olympus app is only available to company employees.If you want to use the Olympus app for private trips, you can upload a private budget at 'Budget'.As an individual, you can also use integrated mobility services through the KBC app, in collaboration with Olympus.

You can download the Olympus app from the Google Play Store (Android) or the App Store (iOS).The minimum Android or iOS version required to use the app can be found in the store itself.

You can choose your PIN yourself in the Olympus app.1. When first logging in. When you log into the Olympus app for the very first time, you will be asked to choose your own PIN.2. On the main menu Under the 'Profile' button at the bottom, you'll find the 'Change PIN code' menu at 'Security'. Enter your current PIN and determine your new one.

If you have forgotten your PIN to log in or confirm your ticket purchases, there are two options.1. Log out and click on 'Forgot your PIN?'. When you click this, enter your login again and press 'Reset'. Please note: your login is not always the same as your e-mail address. You can find your login in the welcome e-mail you received when creating your account. The sender of this mail is noreply@olympus-mobility.com.You will receive an email with instructions on how to reset your PIN. If you do not receive an e-mail, you may not have used the correct login. In that case, try again with the correct login.2. Click on 'Profile' at the bottom - Go to the 'Request PIN code' menu under 'Security'. - Enter your login. - Follow the steps in the received email.If you do not receive an e-mail and/or PIN, you may not have used the correct login. In that case, try again with the correct login.

Presumably you requested your PIN with a wrong login. Your correct login can be found in the welcome e-mail you received as a user when you were created in the Olympus system. If you are sure you are using the correct login, and you still don't receive the e-mail, please contact support@olympus-mobility.com.

In that case, it is possible that the number from which the SMS is sent is blocked by your provider, causing this SMS to end up in your spam. You can solve this as follows, depending on the type of operating system:- Android: 1. Go to your messages on your Android device and click the circular icon with letter on the right side 2. Then click on ‘Spam and blocked’. Here, you should be able to find SMSs that are blocked. 3. At the top right, click on the three dots, and click on ‘Blocked numbers’. If necessary, unblock the 8128 number so that future SMSs will arrive.- IoS: 1. Go to the ‘Settings’ on your IoS device. 2. Then click on ‘Messages’ and then ‘Blocked contacts’ 3. If necessary, unblock the 8128 number so that future SMSs do arrive.

If you have entered a wrong PIN 3 times, your account will be blocked.Send an e-mail to your mobility manager to ask to unblock it. This can be done in the Olympus management portal via the ‘Unblock user’ button under your user profile. Your mobility manager can then easily send new login details via the management portal.

4411 street parking, Q-Park, Bar D'Office and Q8 refueling are products that cannot be purchased in the Olympus app with a legal mobility budget.These services do not fit within the legal framework of the legal mobility budget established by the Belgian government.

When you use a mobility service that requires a MoBIB card (e.g. STIB), the Olympus app will always ask you to enter your card number.

If you have lost your MoBIB-card, it is best to remove it from your profile as soon as possible. You can do this via ‘Manage your MoBIB cards’ in the flow of the service for which you used the MoBIB card. A new basic MoBIB card can be ordered via the Olympus app.

You can find tickets for purchases of fully integrated services directly via 'Tickets' a few seconds after purchasing your ticket.Tickets for purchases regarding light-integrated services are sent by the relevant provider by email.

This manual will be sent with the welcome email.FYI: the sender of this email is sales@olympus-mobility.com

There are 5 types of budgets in the Olympus app: 1. Business Budget for business travel.2. Commuting Budget for commuting from your home to the office and back.3. Flex Budget in the context of a cafeteria plan, or any other form of flexible remuneration.4. The legal mobility budget applies to employees with a company car, or who are entitled to a company car. If an employer decides to implement the legal mobility budget, employees can exchange their company car or right to a company car for a legal mobility budget.5. Private budget: Any user of the Olympus app can make private purchases for trips unrelated to work. You can upload a private budget with a Maestro bank card, Bancontact/Payconiq or Mastercard. This budget is in no way related to your employer, and no reporting is visible in the Olympus management portal about purchases made with the private budget.

You can make private trips with the Olympus app. Just upload a private budget with your own means at the tab 'Budget'.To do this, you can use Payconiq, Bancontact, Credit Card or Maestro.The expenses in the private budget are not invoiced to your employer nor included in monthly reporting.

When you no longer have access to the Olympus app, the balance of the private budget will be refunded to the bank account number used to upload the private budget.Be sure to check whether the correct IBAN number has been entered via 'Profile' - 'Personal information' - 'IBAN number'. Purchased passes such as Railpas, tickets De Lijn, Jump10 MIVB, with unused rides, cannot be refunded and remain usable for the user after deactivation.If you have not received a deposit after 60 days after activation, please contact support@olympus-mobility.com stating the IBAN number to which we can refund the private budget.

It is possible to consult and monitor the allocated budget in the app via the 'Budget' button.As an employer, you have the choice of allocating a business budget, flex budget or mobility budget to your employee(s).The private budget is always visible to the app user.

The legal mobility budget is a fiscally advantageous framework designed as an alternative to the company car. Employees who have (or are entitled to) a company car may exchange it for a budget equivalent to their vehicle’s value. This budget can then be spent across three pillars.

Pillar 1 consists of an environmentally friendly car with zero CO₂ emissions. Pillar 2 covers sustainable mobility and housing (rent/loan). Pillar 3 involves an annual payment of the remaining budget, subject to a 38.07% special employee contribution.

Getting started with the mobility budget is simple. Together with an expert or consultant, you define your mobility policy and calculate the TCO. After three days of consultancy, you’re usually ready to go. You’ll then receive an introduction to the Olympus Mobility platform. If desired, your employees also receive a personal onboarding session to discover how the Olympus app works.

In the Olympus management portal, you create employee accounts. You add their budgets and define which mobility options they can access based on your mobility policy. Each month, you receive a clear invoice summarising their purchases. Various integrations with payroll are also available for the annual payment of pillar 3.

Once their account is activated, employees receive an SMS with their PIN code and an email with their login. In the Olympus app, they access the mobility options you enabled in the management portal. They can also request reimbursements for rent or mortgage, second-hand bikes or bike accessories. In addition, they can track their budget in real time, contact support via the Help Center, and even create accounts for family members who can use (part of) their budget.

The remaining budget is paid out once a year to your employees, after the 38.07% special employee contribution has been deducted.

With the Olympus Mobility platform, this is perfectly possible. You can provide one employee with both a mobility budget and a business budget. Eligibility depends on your mobility policy.

As an employer, you decide which options your employees can access in the Olympus management portal. It’s possible to buy tickets for public and shared transport, book taxis, rental cars, or parking at B-Parking. Employees can also easily request reimbursements for rent or loans and other eligible purchases, such as bike accessories or maintenance.

Employees can monitor their remaining budget at any time in the Olympus app. In the Olympus management portal, you as the employer keep a clear overview of employees and budgets. You can activate new accounts or add existing users to groups. Each month, you receive an expense overview for accounting. You can also track trends via the portal dashboard. Payroll integrations are available for pillar 3 payments.

In the Olympus management portal, you can track at any moment which mobility options are most popular, how many employees submit reimbursement requests, and which groups might need extra encouragement. These insights allow you to fine-tune your mobility policy and communication accordingly.

Employers reduce their administration without additional costs. The mobility budget is budget-neutral, while employees enjoy a higher net benefit. Thanks to the wide range of options, employees also benefit from exceptional flexibility in their travel.

Based on the Total Cost of Ownership (TCO) of the (hypothetical) company car to which the employee is entitled. There are two TCO formulas: the actual cost formula and the lump-sum value formula. The first considers the average annual cost of the car, while the second is based on the car type (rented, leased, owned, or financed through a financial lease).

You can top up your private budget directly in the Olympus app via the 'Budget' - 'Private budget' - 'Top up budget' tab.The payment options are: Payconiq by Bancontact - Bancontact - Credit Card or Maestro.

In that case, contact support@olympus-mobility.com immediately and enclose proof of payment.We will then ensure that your private budget is updated.

The legal mobility budget is a tax-advantageous framework to replace the company car.When your company offers the legal mobility budget, employees with (the right to) a company car are allowed to exchange their car for a budget. That budget is equal to the value of their company car.They then spend their budget on these three pillars: 1. Environmentally friendly company car 2. Sustainable mobility and housing, depending on which options your company offers 3. Cash payout (once a year, subject to 38.07% special employee contribution)For the full explanation, see: https://mobiliteitsbudget.be/nl

MMBB or "My Mobility Budget Butler" is Olympus Mobility's partner and expert in the legal mobility budget.MMBB manages and controls refunds for purchases made outside the app within the framework of the legal mobility budget.

By integrating MMBB's reimbursement services into the Olympus app, refund requests are processed for approval more efficiently, without requiring additional time or money.This makes the management of reimbursements much less administratively cumbersome and complex.

MMBB charges a fee per processing of a refund that depends on the type of transaction.This cost is borne either by the employer or the employee, depending on the company's corporate policy.

Various options are possible here:1. International trains and foreign public transport (EU) 2. Parking linked to a public transport season ticket 3. Taxi and shared cars 4. Purchase of a bicycle, tricycle, scooter, etc. and authorized options 5. Financing a bicycle, tricycle, scooter,.. (for the current calendar year) 6. Rental, maintenance and assistance of bicycles and electric vehicles up to 45 km/h. 7. Car rental (max. 30 days per year) 8. Costs of your home (rent or mortgage loan) - Important condition: user lives within a 10 KM radius of the workshop OR works at least 50% from home. In the latter case, the home address is considered the work address.The options are available within the entire European Economic Area. That's the EU countries plus Liechtenstein, Austria and Iceland.

To request a refund for a purchase outside the app, do the following:1. In the app, go to 'View all' at Mobility services - 'Other services' - 'Request a refund'.2. Select the menu item for which you want to request a refund.3. Provide all necessary documentation and information.4. The refund request will be processed and checked by our partner MMBB. Once approved, you will be refunded within 72 hours.

First and foremost, contact your employer to ask whether this service has already been activated.If so, and you still don't see a menu item, please contact support@olympus-mobility.com

If your refund hasn't been processed within 72 hours, please contact support@olympus-mobility.com.

You can easily register your journeys for commuting or business travel in the Olympus Mobility app via your home screen: - Scroll down and click 'Mileage registration'. - Or click the plus button and then click 'Mileage registration'.

You can do this by clicking on the bicycle, pedestrian or car icon for a specific day.- No click: no trajectory - 1x click: registration of a return journey – 2 trips by bicycle, car or on foot - 2x click: registration of a single route – 1 trip by bicycle, car or on foot

Registration is done by clicking on the suitcase. On the next screen, enter all information about your trip and any personal reference.

As an Olympus user, you can still make registrations in the app up to 15 days after the end of the month in question.So, for example, you can register until December 15 for commuting or business trips made in the month of November.

If you do not have a legal mobility budget, this reimbursement will be paid by your employer with your salary. If your employer has enabled the bike allowance to be paid out with your legal mobility budget, the allowance will be paid directly into your bank account, and this amount will be processed on your budget.

In that case, please contact support@olympus-mobility.com

Because of MIVB/STIB processing time, season tickets always start at the earliest on the first of month M+1. If you order your season ticket before 20/M/20XX, your season ticket will start on 01/M+1/20XX. If you order after 20/M/20XX, your season ticket can only start on 01/M+2/20XX.For example, if you order a MIVB/STIB season ticket ... - Before the 25th of March, then the earliest start date will be the first of April. - After the 25th of March, the earliest start date will be the first of May.So your season ticket will be valid from the first day of the month, despite the start date entered in the Olympus app.

Because of MIVB/STIB processing time, season tickets always start at the earliest on the first of month M+1. If you order your season ticket before 20/M/20XX, your season ticket will start on 01/M+1/20XX. If you order after 20/M/20XX, your season ticket can only start on 01/M+2/20XX.In the Olympus app, you can access MIVB/STIB's Brupass10 and BrupassXL10 in the meantime.If you want to travel with MIVB/STIB before the first day of the month, you can use these journey cards.

De Lijn, NMBS/SNCB and MIVB/STIB season tickets can be ordered via Olympus Mobility.

To offer public transport season ticket through Olympus Mobility, your employer must have a third-party payer contract with the relevant transport company.You can do this for De Lijn here: https://www.delijn.be/en/You can do this for NMBS/SNCB here: https://www.belgiantrain.be/en/mobility-for-business/home-work-travelYou can do this for MIVB/STIB here: https://www.stib-mivb.be/article.html?l=en&_guid=f07d6f52-37ff-3910-c5b1-bb9b9bd797c3

In this case, contact your employer. Public transport season tickets are not configured by default in the Olympus Mobility platform.Your employer can then contact support@olympus-mobility.com to complete the setup for the season tickets.

You can request a season ticket with any type of budget, with the exception of the private budget.

If you wish to outsource the processing of the season tickets (= ordering season tickets in the transport company's business portal, sending the necessary instructions to the employee and processing costs on the employee's budget), please contact support@olympus-mobility.com

If your employer has activated NMBS/SNCB season tickets, you can request your season ticket via 'View all' at Mobility services - 'Train' - 'NMBS / SNCB' - 'Season tickets'.You can choose between a Standard season ticket, Flex season ticket or half-time season ticket.

If your employer has activated the De Lijn season ticket, you can request your season ticket via 'View all' at Mobility services - 'Bus, tram, metro' - 'De Lijn Season Card'.

If your employer has activated the MIVB/STIB season ticket, you can request your season ticket via 'Select service' - 'Bus, tram, metro' - 'STIB/MIVB Season tickets'.

We apply the official pricing of NMBS/SNCB, more information: https://www.belgiantrain.be/en/tickets-and-railcards/section-season-ticketA 20% discount always applies to 2nd class SNCB season tickets ordered via the Olympus app.In the case of 1st class SNCB season tickets, the discount is 13%.

We apply the official pricing of De Lijn, more information: https://www.delijn.be/en/

We apply the official pricing of MIVB/STIB, more information: https://www.stib-mivb.be/article.html?l=en&_guid=800309e8-1983-3410-b599-e90c40f84dea

In case of outsourcing the processing to Olympus Mobility, your request will be processed within 3 working days.For MIVB/STIB, the processing times are different.If you want to use your MIVB/STIB season ticket next month, order it in the Olympus app before the 25th of the current month. This is because of the processing time at MIVB/STIB.

After your request is processed in the NMBS/SNCB business portal, you will receive an email with which you can request the season ticket online or at the counter.The desired start date of the season ticket can be specified when ordering in the Olympus app.

You will be able to effectively use the De Lijn season ticket on the start date entered when applying in the Olympus app.De Lijn charges a period of 14 days after the date of request. If you order on 01/01/202X, you will be able to select 15/01/202X at the earliest.So order the season ticket well in advance.

You will be able to use the MIVB/STIB season ticket on the start date entered when applying in the Olympus app.If you order your season ticket before 20/M/20XX, your season ticket will start on 01/M+1/20XX. If you order later than 20/M/20XX, your season ticket will only start on 01/M+2/20XX.So order the season ticket well in advance.

The cost of the NMBS/SNCB season ticket ordered in month M will be deducted from your budget at the earliest on the 10th of month M+1.

The cost of the De Lijn season ticket is immediately deducted from the budget, the moment you have submitted the application. A budget check is also carried out here.Please note: you will only be able to use the season ticket effectively on the starting date you have filled in.

The cost of the MIVB/STIB season ticket is immediately deducted from the budget, the moment you have submitted the application. A budget check is also carried out here.Please note: you will only be able to use the season ticket effectively on the starting date you have filled in.

You can easily renew your NMBS/SNCB season ticket at an NMBS/SNCB counter or via the MyNMBS app.The cost of the season ticket ordered in month M will again be charged to the budget around the 10th of month M+1.

1. Go to the MySNCB app2. Go to ‘Purchases’ 3. Click ‘Vouchers’ – ‘Use this voucher’4. ‘Buy a new Flex Season ticket’5. Select the start date of the voucher and click ‘Add to basket’6. Accept the terms and conditions and click ‘Pay 0 €’The renewal requested in month M, will be processed on your budget around the 10th of month M+1.

You can easily renew your De Lijn season ticket via the Olympus app. You do this via 'View all' at Mobility services - 'Bus, tram, metro' - 'De Lijn Season Card' - 'Renew season ticket'.Please note that the renewal processing may take up to 14 days.

You can easily renew your STIB monthly season ticket via the Olympus app. You do this via ‘View all’ under Mobility Services - ‘Bus, tram, metro’ - ‘STIB season tickets’ - ‘Renew’. In case of a STIB monthly season ticket, you will need to request your renewal in time each month via the Olympus app. To do this, it is best to turn on your notifications for the Olympus app. The renewal of your monthly season ticket for next month must be requested by the 20th of the current month at the latest. As the user, you will receive the necessary reminders about this. If you do not renew in time, you will not have an active STIB season ticket next month. In that case a new STIB season ticket can be ordered via the app.

You can easily renew your STIB annual season ticket via the Olympus app. You do this via ‘View all’ under Mobility Services - ‘Bus, tram, metro’ - ‘STIB season tickets’ - ‘Renew’. In case of a STIB annual season ticket, you will need to indicate whether your annual season ticket should be extended for an extra year, starting 30 days before the expiry date. To do this, it is best to turn on your notifications for the Olympus app. The renewal of your annual season ticket, must be requested at the latest on the 20th of the month in which the annual season ticket expires. As a user, you will receive the necessary reminders about this. If you do not renew in time, your season ticket will be put on hold. In that case a new STIB season ticket can be ordered via the app.

In case you do not yet have a personal MoBIB card known to MIVB/STIB, you will be able to request a new Mobib card via the Olympus app.After ordering in the MIVB/STIB portal, you will receive an e-mail from STIB to deliver a photo. This photo is needed to create the MoBIB card.The MoBIB card will then be sent to your home address.

No, unfortunately that is not possible as this works through a the third-party payment agreement that your employer has concluded.If you have a legal mobility budget and you have the option to request refunds, you yourself can purchase the season ticket for your family member and have it reimbursed via the app.

The purchases are deducted from your private budget or legal mobility budget.When creating the account for your Family Member, you determine which budget they'll use for their purchases.You also determine the monthly limit for your Family Member. As long as your budget is sufficient, he/she can make purchases.

You can only create Family Members if you have a legal mobility budget, or if you have uploaded a private budget.

Go to your Profile in the Olympus app and click on 'My family'. You can create an account for one or more of your Family Members via the 'Invite family member' button.You also decide how much they can spend each month.If you click on 'Send invitation', your Family Member will receive an email with a login and a text message with a PIN code. With this information, he/she can log in to the Olympus app.Have fun!

Family Member means the legal partner and dependents.You act with due diligence here.

In your Olympus app, go to the 'Budget' menu and select the budget to which your Family Members' expenses are booked (e.g. private budget).For each Family Member, you can view on a monthly basis ... - Which transport tickets they purchased - When - The amount of the purchase.The remaining budget is also stated next to the name of the Family Member.

In that case, it is best to contact support@olympus-mobility.com.Be sure to include the email address and/or mobile number with which you created the Family Member account.

The Family Member has access to all products you have access to, with the exception of public transport season tickets.E.g. for the legal mobility budget: all products that the head of the family has access to through the employer with his mobility budget. That excludes 4411 street parking, Q-Park and Bar D'Office.

You pay €0.99 per month per Family Member.This will be automatically deducted from your chosen budget.

Go to 'Profile' - 'My family'Click on the name of the member you want to deactivate. Click on 'Deactivate account'The Family Member remains visible in your app, at 'Inactive'.You can reactivate your Family Member at any time.

Olympus Mobility offers extra features, such as a tool for mileage registration, and a larger range of mobility services. via KBC you pay for your tickets immediately, so the monthly invoice is already paid. Olympus Mobility works with a deposit, and a monthly invoice that you pay in 30 days.

Your deposit is your monthly usage limit. This limit is not an amount that you have to use up each month, but is instead a maximum amount that you cannot exceed. This way, you will never be surprised at the end of the month. When you reach your limit, you will receive a notification. You can easily increase your deposit in the app. If you leave the amount unchanged, you will temporarily no longer be able to make purchases.

Your deposit is the maximum amount for your use that you cannot/may not exceed. This way, you will never be faced with unpleasant surprises at the end of the month when you pay your bill.

Yes, after paying your deposit you will immediately receive your invoice.

When you close your account, your deposit will be refunded in full. If you want to reduce the amount of your deposit, you can do so in the app via the 'Budget' module by entering a negative amount. You will receive a credit note and the amount will be refunded.

In the app, go to 'My company' - 'Company details'. After termination, the deposit will be refunded in full. All users will be deactivated and will no longer be able to make purchases. Current passes such as the 10-trip card from De Lijn, or Standaard Multi NMBS can still be used.

Yes, the months counting from the month after deactivation will be refunded. For example, if you deactivate your employee on May 6, you will get the fee for the months June - December back.

No, that is not possible.

First, check if the mobile number you entered is correct. You can always have the code sent again. If you still do not receive a code, please contact support@olympus-mobility.com.

No, you don't have to wait, you can start using the app right away. Your deposit is immediately active as a maximum limit.

You can set the employee to Inactive in your app. You will receive the monthly fee of the remaining period pro rata via your monthly invoice. You have the option to reactivate the user at the monthly cost at any time.

Both business trips by bicycle and by private car can be registered in the app.

On every 15th of month M+1, the report for the registrations in month M is sent by email. As an employer, you will receive both a detail and a summary. In the detail, you will find each registered movement separately, in the summary you will find the total compensation to be paid per employee. You can then use this report as a basis for paying the mileage allowance to the employees concerned.

on the home screen, under Extra Options - Mileage Registration.

Yes, the cost is €0.99 per month VAT incl. All purchases of the family member are deducted from your private budget.

Setting a default budget for a specific service means that every purchase of the specific service will automatically be processed on the selected budget. For example, if you set the Business Budget as the default budget for Qpark, every Qpark session will be settled with the Business Budget. If your parking session was for private purposes or vice versa, you can use your ticket.

In that case, the employee should contact support@olympus-mobility.com. We will then provide the user with login details manually.

Yes, definitely. With your monthly invoice you will receive an overview of your usage, per service, and per user.

The service fee covers the cost of the payment transaction. If you want to avoid the cost, switch to monthly direct debit

You can only set up 1 billing contact via the app.

Via the 'Budget' section and then 'Employee budgets', you can neatly follow up on each employee's expenses. You can change employees by swiping to the right at the top of this screen.

In your application, go to 'profile' and then to 'company details' via 'My company'.

Yes, definitely. Go to 'View invoices' in your app via the 'Budget' section. There you can request a copy of your invoice.

Yes, that is certainly possible. Go to your profile in the app 'My business' - 'My payment method'.

The Olympus app offers the following NMBS/SNCB products: Standard ticket, Train+, Weekend ticket and NMBS/SNCB season tickets (Standard, Half-time and Flex Season Ticket).

You will receive your train ticket via QR code in the digital wallet of the Olympus app and on your homescreen.

Sometimes the internet connection is not stable while on the road, for example during a train ride. The app may then give an error message. You can click them away and in most cases, you can continue to use the app.The transport tickets that are already available in the app will be retained and you can show them to the inspector at any time.We therefore recommend purchasing your train ticket sufficiently in advance.

The Olympus app always calculates the best rate for the employee.The app takes into account age, distance, Train+ and the weekend rate.This way you don't have to think about it yourself and you always get the most affordable rate.

In the event of a delay of “at least 60 minutes”, you can request compensation of 100% of the value of a single journey.For more information: https://www.belgiantrain.be/en/support/customer-service/compensationOnly you as a train passenger can request valid compensation.

NMBS/SNCB tickets cannot be canceled or refunded.Olympus Mobility applies the sales conditions of the NMBS/SNCB. See: https://www.belgiantrain.be/en/support/faq/faq-tickets-and-railcards/faq-exchange-refundYou can always try to request a refund using the following form: https://www.belgiantrain.be/en/support/forms/reimbursement-compensation/other-reason

In the event that a ticket cannot be ordered in the Olympus app due to a technical problem at Olympus Mobility itself, the NMBS/SNCB or due to the lack of a telecom connection, you are expected to purchase a ticket at the ticket office or NMBS/SNCB vending machine.

When you buy a train ticket with final destination Brussels Airport-Zaventem, the Brussels Airport Supplement is automatically included in the price of the ticket.

With Train+, you get a 40% discount on your train ticket during off-peak hours. On weekends, you enjoy a cumulative discount.You can purchase Train+ in the Olympus app using your legal mobility budget or private budget. In the first phase, SNCB aims to encourage more private travel by train, which is why Train+ is not yet available for professional travel or commuting. This will be extended in 2026.Tip: To get the most out of Train+, we recommend purchasing your outbound and return tickets separately. If you indicate that one of your trips is during off-peak hours, your journey will be cheaper.

Yes, absolutely. Your ticket and the corresponding discounted rate are valid based on the scheduled departure time. In this case, your train was scheduled during off-peak hours, so your ticket remains valid.

Option 1 – For employees with a mobility budget or private budgetBuy Train+ in the Olympus app. After purchase, you benefit from discounted fares for any train journey made with the app during off-peak hours or weekends. If needed, you can also add Train+ to the app when you purchased it at a station counter or ticket machine.Option 2 – For employees without a mobility or private budgetBuy Train+ at the counter or ticket machine and link it to the Olympus app to use with any budget. From mid-2026, SNCB will expand its offer for companies, allowing the purchase of Train+ with Business, Commuting, or Flex budgets as well.

First, go to SNCB in the Olympus app and click on Train+.Then click on "Link Train+" and enter your details.Note: Train+ purchased via KBC Mobile cannot be added to the Olympus app.

You can use Train+ with any budget available in the Olympus app.

To get the most out of Train+, we recommend buying your outbound and return tickets separately. If one of your trips is during off-peak hours, you'll benefit from a lower fare.

Off-peak hours are from 6:00 p.m. to 6:00 a.m. and from 9:00 a.m. to 4:00 p.m. on weekdays. All other times are considered peak hours.

A single ticket is valid for 60 minutes. You can make unlimited transfers within this hour.A 10-journey ticket, on the other hand, is valid for 1 year. With a 10-journey ticket, you are entitled to 10 times 60 minutes of travel time on De Lijn buses and trams.

You will receive your De Lijn single ticket in the digital wallet of the Olympus app and on your homescreen.

A digital single ticket or 10-journey ticket cannot be refunded or canceled.

The 10-journey ticket is not a ticket.If you take the tram/bus, you activate a ticket from your 10-journey ticket. You can do this in the app via 'Tickets' - 'Passes & season tickets' - 'Use a ride'.This ticket will be automatically deducted from your 10-journey ticket.

In the event that a ticket cannot be ordered in the Olympus app due to a technical problem at Olympus Mobility itself, De Lijn or due to the lack of a telecom connection, the user is expected to purchase a ticket at a De Lijn ticket machine or sales point.

You can continue to use the remaining rides until they run out.You will no longer be able to purchase new products.Once the rides have been used up, you will no longer have access to the Olympus app.

Olympus Mobility offers the following products from MIVB/STIB: - Brupass10: 10 journey ticket valid in the BRUPASS zone, i.e. the entire STIB network (except the part to and from Brussels Airport).- Brupass10 XL: 10 journeys card valid in the extensive BRUPASS XL zone, (except the part to and from Brussels Airport).- Airport2City 10 rides: ten-journey ticket valid on the entire STIB network (including bus line 12 from Brussels Airport).- STIB season tickets can also be ordered via the Olympus app. To activate STIB season tickets as a product, your mobility manager will need to contact Olympus Mobility at support@olympus-mobility.com.

If you purchase MIVB/STIB products in the Olympus app, they will be automatically transferred to your MoBIB-card, provided that the card number has been entered correctly in your profile in the Olympus app.You can add or check your card number in the app via 'More' - 'Settings' - 'MoBIB-license plate'.Please note that it takes 24 hours to transfer the tickets to the MoBIB-card if you want to use the metro.To use the MIVB tram and bus, take into account that your first purchase takes between 24 hours and 4 days to process.

You must upload your product on the MoBIB-card linked to your Olympus profile.This can be done in various ways: - After 24 hours on all GO vending machines and validating devices of the metro. - After 24 hours via mivb.be (Go Easy) with a card reader connected to your PC. - After 96 hours on the bus and tram validators. As soon as your product has been uploaded to your MoBIB-card, you can use your journey card.

No, a BRUPASS (XL) 10 and Airport2City 10 cannot be refunded or cancelled.

If you do not yet have a MoBIB-card, you can easily order one in the Olympus app.To purchase a MoBIB-card, go the 'Other purchases' menu at your Mobility options.By ordering a MoBIB-card via Olympus Mobility, it is also immediately linked to your profile. This card will then be sent to the home address you entered.

You link your MoBIB-card to your profile by entering it at a mobility service that requires the use of the MoBIB card (e.g. STIB).

Each MIVB/STIB product is first uploaded onto your MoBIB-card as a 'Product on order'.This means that the product will not yet be usable via your MoBIB-card at that time. You will first have to scan your MoBIB-card at a MIVB/STIB counter or vending machine to activate the products on order and to use them effectively.You can check this via this link: https://www.stib-mivb.be/mystib/?l=en using your personal (with photo) or Basic MoBIB-card.

Olympus Mobility offers the following products from TEC:- Multi 4 EXPRESS: 4 rides on the entire network. - Multi 6 HORIZON: 6 journeys on the entire network, except the Express lines. - NEXT 1 trail is valid for 60 minutes, in 1 or 2 zones. You can make unlimited transfers within 60 minutes at no additional cost.

If you purchase TEC products in the Olympus app, they will automatically be transferred to your MoBIB-card, provided that the MoBIB-card number has been entered correctly in the Olympus app.Please note that you'll have to wait one night for your tickets to transfer to your MoBIB-card.If you have a MoBIB-card that is not issued by TEC (e.g. card from MIVB/STIB or NMBS/SNCB), the MoBIB-card must be registered with TEC first. You'll only have to do this once.This can be done via the website from TEC: https://www.letec.be/View/De_MOBIB-kaart/237

You must load your Multi 6 HORIZON, Multi 4 EXPRESS or NEXT 1 course on the MoBIB-card linked to your Olympus profile.This can be done via SELF, E-SHOP/E-SHOP mobile or in the Espaces TEC/mobi-ESPACE TEC.As soon as your ticket has been loaded onto your MoBIB-card, you can use your journey card.

The purchase of TEC products is not refundable or cancellable.

This can be done very easily based on your Mobibcard number at https://eshop.letec.be/.

To activate cambio, we charge a one-time activation fee of €5. This amount is automatically deducted from the available budget.You can reserve the car by telephone or via the Olympus app.After booking, you will receive an email from cambio with an instructional video, user number and a personal PIN code.The region must be indicated when making the first reservation.Please note that you must always have your driver's license with you if you use cambio.

This can be done easily via the app or you can open the cambio with the MoBIB-card, via the card reader located at the bottom left of the windshield.The card and serial number of your MoBIB-card must be entered correctly in the Olympus app.

If you reserve cambio via the Olympus app, you can enjoy the affordable business package for hourly and kilometre rates between 7 am and 6 pm. The standard rates apply from 6 pm. - Hourly rate: Comfort rate on weekdays between 6 am and 6 pm - Bonus rate in the evening (6 pm-12 am) and on weekends at night from 12 am to 6 am: 0.5 euro/hour (class S and M) and 1 euro/hour (class L and XL) - Kilometer price: Bonus rate + €0.02. - Daily price is bonus rate - PLUS formula: 0.03 Euro (incl. VAT) per km, regardless of car type.Information about Bonus and Comfort rates can be found on the website of cambio: https://www.cambio.be/en-vla/how-much-does-it-cost

By using cambio via Olympus Mobility, you pay no entry fees, no financing contribution and no subscription fees.You save a lot of money by using cambio via the Olympus app.

In the event of damage to or theft of the vehicle during the period that the user was using the vehicle, that cannot be recovered from a third party, the user will pay a deductible of a maximum of €1,000.00.Cambio therefore optionally offers the Plus formula (the former SafetyPack) which reduces the franchise for the user to €200.00 (or to €400.00 for the Cargo-Van-3pl).The monthly contribution of the optional Plus formula is €0.03 (incl. VAT)/per km driven, regardless of the type of car.

Booking a car, checking and changing your reservation and canceling a reservation is done in the Olympus app.Please note: when you change the reservation, the initial ticket in the wallet will not be updated with the new information. The user must always rely on the email he/she receives from cambio after changing the reservation.When booking, we will check whether you still have sufficient budget.You can also open and close the reserved car with the app. This also applies to reservations you may have made via the cambio telephone exchange.

You can make a reservation up to 6 months in the future.

The cambio consumption of month M is processed monthly around the 10th of month M + 1 on the chosen budget.Your budget will be adjusted and visible in the Olympus app. Suppose you used a cambio on 15/M/20XX, then the cost will be included in your budget around the 10th of month M+1.

If your booked vehicle is not at the agreed or communicated location at the booked time or is not ready for use, the trip can be canceled free of charge at the reservation center. You can also rebook to another vehicle.If no replacement car from the same or another category is available at the same or another location within a reasonable distance, you will receive compensation.

If damage to the car is reported by a subsequent user, you and your employer will get an update.If you dispute your liability, a counter-expertise can be requested up to 48 hours after notification by cambio. The costs will be paid by the losing party.

In the event of any accident, you must immediately notify the police and cambio and comply with the provisions described in the onboard manual.Under no circumstances may you as a user admit any fault for the accident or any other claim of the other party. In this case, further driving is only permitted with the permission of cambio.The obligation to provide information to the police and cambio also applies in the event of theft of the vehicle or parts of the vehicle.You are obliged to cooperate in clarifying the accident towards the holder of the vehicle, the insurance companies, and - insofar as you do not make incriminating statements for yourself - towards authorities and courts.

If you cause damage to cambio in any way, whether or not as a result of non-compliance with these general terms and conditions, Olympus Mobility will provide the necessary contact details to cambio. Cambio will manage the damage case and make arrangements with you.Next, cambio will share the necessary information with Olympus Mobility so that the financial settlement of the claim can take place through the invoicing flow of Olympus.

Olympus Mobility only has a B2B agreement with cambio.This means that cambio cannot be used with a private budget, only with a budget obtained by the employer.If you want to use cambio privately, you can create a private account directly with cambio.

First, you enter one or more license plates in the Olympus app for Q-Park.You can do this via 'View all' at Mobility services - 'Parking' - 'Q-Park'.When you enter the Q-Park parking, the camera reads your license plate. At that moment, your parking session starts.When you drive out, the camera reads your license plate again. Afterwards, the barrier will open again and you will receive a ticket in the Olympus app with the price and details of your parking session. You no longer have to visit a parking meter.In addition, it is important to set your default budget for Q-Park in the Olympus app. You can do this via 'Budget' - 'Adjust standard budgets' - 'QPark'. Select the correct budget.

The prices used are the prices set by Q-Park itself. See here for more information: https://www.q-park.be/en-gb/cities/

This is because you have not yet set a standard budget for Q-Park. Your private budget is probably still set as the standard budget for Q-Park and you do not have a private budget.You can set a standard budget for Q-Park via 'Budget' - 'Adjust standard budgets' - 'QPark'. Select the budget on which the Q-Park costs may be processed.Note: if you only have a legal mobility budget, the app automatically selects your private budget. This is because Qpark cannot be used with a legal mobility budget due to legal reasons. You will therefore only be able to use Qpark if you recharge your private budget via the ‘Budget’ button.

You can open the pedestrian entrance with the QR code in the Olympus app.- Go to Q-Park in the Olympus app - Select your budget - Click on the gear symbol on the right of 'Q-Park'. - Select 'Entrance code' - Scan the QR code to enter the car park.You can only use this QR code when your car is in the parking lot.

No. When you use QPark for the first time, your license plate will automatically be requested.

No. Q-Park can only be used within Belgium with automatic license plate recognition. If you want to use Q-Park abroad, you will have to take your own ticket at the barrier.

If you use the B-Parking via the Olympus app, you enjoy the affordable train passenger rate. Even when you don't plan to take the train afterwards.The rates per parking space can be found here: https://www.belgiantrain.be/en/station-information/car-or-bike-at-station/b-parking/my-b-parking

The barriers of the B-Parking are opened by scanning the MoBIB-card at the entry or exit column.The card number must be entered correctly in the Olympus app.The MoBIB-card calculates the cost of your parking session directly from the budget in the app. So you do not have to pay at the parking meter.Also be sure to check whether your budget is set as the standard budget for B-Parking.You can check this via 'Budget' - 'Adjust standard budgets' - 'B-Parking parking at train station'. Next, choose the preferred budget.

When entering and leaving the car park, place your MoBIB-card in front of the yellow slot of the entrance or exit column.After a few seconds, the barrier will open.

1. When entering: In this case, it is best to take a ticket that you pay for yourself and that you can later submit as an expense report to your employer. Your employer can then include the cost in your budget and provide a manual reimbursement through your salary.2. When driving out: If you have entered with your MoBIB-card, but the barrier does not open when scanning the MoBIB-card when driving out, it is best to immediately contact the control room, which you can reach via the machine at the barrier. Be sure to indicate that the session must be closed to avoid unwanted ongoing sessions.

The parking lot is permanently connected to the central control room. The control room can remotely manage the parking facilities and answer calls via the intercom.To call the control room, press the button with the telephone symbol. This button is located on every entrance and exit column, as well as on the payment terminals.After a few seconds, you will be connected to the control room.

1. Barrier is up when entering: No time of entry is recorded, only time of exit. In this case, the entry time is taken as the start of the exit day (00:00:01). If the barrier is open upon arrival at the car park, you must still use your MoBIB-card. Otherwise, you cannot leave the parking lot.2. Barrier is open when driving out: No time of exit is recorded, only time of entry (i.e. parking is not closed). At the next entrance, the previous parking is closed with the exit time being the end of the day of the previous entrance (23:59:59). In the event of a barrier defect, a daily rate will be charged: this rate varies from parking lot to parking lot.

The car parks below are exclusively reserved for holders of a B-Parking subscription or NMBS/SNCB staff and are therefore not accessible to Olympus users: - Hasselt P2 - Kortrijk P2: Conservatoriumplein - Liège P4, Liège P5, Liège P6 - Namur P3, Namur Parking SPW - Zottegem P1: Van Aelbrouckstraat/Stationsplein Zottegem P3: P3: Broeder Maereslaan

It is important that you enter your license plate when parking with 4411.If you have a fixed number plate, you can save it in your profile so that you do not have to re-enter it every time.Once that's done, you can easily start and end your parking session in the app. 4411 charges a transaction fee of €0.25 for each session. This is also the case if you start a parking session directly via the 4411 app or if you arrange it via SMS.

The city or municipality determines the parking zones, parking rates and paying hours.The price of a parking session therefore varies from city to city, depending on location and time.The applicable parking rates are always indicated on the parking meters.

Yes, that's possible. You can simply log in with your existing account details and corresponding mobile number.You can then indicate every time you use 4411 with which budget (private budget or budget obtained by employer) you wish to pay the parking costs.

No. When you use 4411 for the first time, your license plate will automatically be requested.

You will receive your Blue-bike voucher in the digital wallet of the Olympus app.It is valid for 30 days and can be used up to 24 hours.After returning the Blue-bike to the correct station, the ticket will disappear from your wallet.

At locations with a key distributor: Once you arrive at the station, follow the signs to the Blue-bike bicycle point. You can also find information about the location by clicking on the relevant lending point on the map in the Olympus app.Once you arrive at the Blue-bike key distributor ... - Select your language. - Enter your voucher code via the keypad. - Press the OK button. The key machine will open and a red LED light will show you the key to an available bicycle.The number on your key ring corresponds to the number on the mudguard at the back of your bicycle.You can now use your shared bike for 24 hours.In locations with Blue-bikes with digital locks: You can recognise these bikes by the QR code on the handlebar plate. You open the Blue-bike digital locks with the Blue-bike app.1. Buy your ticket in the Olympus app 2. Click the link in your Olympus ticket to import the voucher code into the Blue-bike app. If you haven't installed the Blue-bike app yet, you can download it from the App or Play Store. 3. Once you have imported the voucher code into the Blue-bike app, use the Blue-bike app to choose your bike and open and close it.

At locations with a key distributor: After your ride, return your bicycle and key to the same lending point.Place your Blue-bike on the bicycle rack with the chain. Don't forget to return your key to the machine. Hold the heavy plastic pen in front of the scanner to open the key drawer and insert your key into the lock with the red LED lighting.At locations with Blue-bikes with smart locks: Close the lock by pushing the lever down. You then end your ride in the Blue-bike app.A Blue-bike voucher code is not refundable or cancelable. Your voucher is valid for 30 days and available in the ticket wallet of the Blue-bike app.

No, a Blue-bike must always be returned to the same location.If you do not return the Blue-Bike to the same location, a surcharge will be charged.See: https://www.blue-bike.be/en/pricing/

If you lose the key to your Blue-bike, you must notify Blue-bike and state your Blue-bike number. They will then arrange a new key for you, for which you'll pay €30.See: https://www.blue-bike.be/en/pricing/Any additional costs will be directly included in the invoice to your employer and will therefore also be deducted from your budget.

If your Blue-bike is stolen, immediately report it to the police and notify Blue-bike.You then send the official report together with your Blue-bike key to Blue-bike, PO Box 113, 2018 Antwerp Central Station, or by email to info@blue-bike.be.Additional costs will also be charged. See: https://www.blue-bike.be/en/pricing/

To use a Smart Lock Blue-bike via the Olympus app, do the following:1. Purchase a Blue-bike voucher via the Olympus app as you usually do. This can be done via 'Home' - 'View all' at Mobility Services - 'Blue-bike' at 'Bike & Step'. Then select the budget you want to use to pay for your ticket.2. On the next screen you will see your Voucher code incl. instructions for locations with a key machine and locations with smart locks.3. Click on the blue clickable link 'via this link' to open the Blue-bike app. If you haven't downloaded the Blue-bike app yet, you can do so first via the Google Play Store (Android) or via the App Store (iOS).4. Once the Blue-bike app opens, you will see the voucher you purchased. Click on the blue button + 'Save voucher'.5. Next, select the bike you want to borrow by clicking on the Blue-bike on the map in the Blue-bike app and then click 'Select your bike'. You then select the correct bike with the corresponding bike number.6. On the next screen, click 'Use a voucher'. Then click the available voucher on the next screen.7. Next, the bike will connect to your mobile phone via Bluetooth. Make sure this remains on at all times while using the Blue-bike. Finally, click 'Unlock'. You will get a confirmation that your bike was correctly unlocked.8. You can pause or stop your ride via the 'Lock' button.

You can easily order a Swapfiets in the Olympus app.Via 'View all' at Mobility services - 'Bike & Step' - 'Swapfiets', you will arrive at a landing page where you can choose your city. You can register at Swapfiets in just a few seconds.After you have placed your order, Swapfiets will make an appointment with you to deliver your bicycle. In a number of cities, it is also possible to pick up your bicycle.Upon receipt, Swapfiets will personally adjust the bicycle for you so you can immediately start your ride.

You can easily do this by notifying Swapfiets.They will come to pick up your bike. The monthly amount will no longer go from your budget in the Olympus app.You can reach Swapfiets by email: info@swapfiets.be or tel: +32 33 04 55 70

The prices for a Deluxe 7, Power 1 or Power 7 can be consulted in the Olympus app.This can be done at 'View all' at Mobility services - 'Bike & Step' - 'Swapfiets'.

In case of such an error message, it is best to check whether you have set a standard budget for using Swapfiets.You can do this in the app via 'Budget' - 'Adjust standard budgets' - 'Swapfiets'. Next, select the standard budget.

Swapfiets is available in a number of major cities in Belgium, including Mechelen, Ghent and Leuven.

If something is wrong with your bicycle, Swapfiets will visit you quickly (within 48 hours) to repair your bike or to exchange it for a working one.In this case, you will have to contact Swapfiets yourself via info@swapfiets.be or +32 33 04 55 70No extra costs apply.

The bicycles are insured against theft.If your Swapfiets is stolen, you will pay €60, provided your bicycle was properly locked.The other costs are covered by bicycle insurance.Of course, Swapfiets ensures that you get a new bicycle quickly.

Any additional costs (theft of the bicycle, loss of key, etc.) will be invoiced directly to you and not your employer.To do so, Swapfiets will request your personal account details at the start of the subscription.

We deliver a QR code digitally to your smartphone, which you can find in your digital wallet.You can use a Mobit bike by scanning this QR code on any available bicycle.On the map in the Olympus app, you can locate available Mobit bikes.

The Mobit bike share can be used with a day pass or Scan&Go.A day pass costs €3.Scan&GO rate is calculated per started block of 20 minutes.See website Mobit: https://www.mobit.eu/index.html#tariffing_right

Keeping the bicycle for more than 24 hours, losing the key/bicycle, returning it to another location, among other things, entails additional costs.The rates for the surcharges can be found on the website of Mobit:The General Conditions for Access & Use. (Point 12. Deposit and fines) https://www.mobit.eu/terms-and-conditions.html

You will receive your Velo voucher in the digital wallet of the Olympus app and on your homescreen.

The Velo voucher is valid up to 24 hours, but you may use a Velo shared bike for a maximum of 30 minutes. Otherwise, additional costs will be charged.See additional costs on: https://www.velo-antwerpen.be/en/rates.Additional costs are deducted directly from your budget.

You can return your bicycle at any Velo station and therefore does not have to be at the same lending point.Place the Velo in a free slot with a green light and wait until the light stops flashing and returns to green.Don't forget to log out: Enter both codes (or hold your annual card in front of the reader). The message "The bicycle was returned correctly" will appear. You are done!Additional information at: https://www.velo-antwerpen.be/en/how-it-works

You report it to the local police within 24 hours and provide us with the number of the police report of your file.When reporting the crime, you provide the number of the stolen bicycle and a brief description of the facts.If you do not remember the bicycle number, you can always contact the customer service of Velo so that they can look it up for you.Always check carefully whether your Velo session was completed correctly. After 24 hours you pay a fixed fee of €150. After 48 hours, the bicycle will be considered stolen and the responsible user will be charged €400.

With your day or annual pass, you can make as many rides as you want, each for a maximum of 30 minutes.After all, the principle of bike sharing is that you make them available to other users as quickly as possible.For rides longer than 30 minutes, a surcharge will be charged that will increase rapidly with time, as determined by Velo: https://www.velo-antwerpen.be/en/rates

You can order your Velo annual pass via 'View all' at Mobility services - 'Bike & Step' - 'Velo year card'.Velo will send the physical card to your home address within 10 working days of ordering.

The Velo annual pass can be activated using the instructions sent with the pass.Activate this card within 30 days.The subscription starts automatically after these 30 days, even if you have not activated your card.

The Velo voucher contains a user ID and password.Go to a lending point and enter both codes and the lock number of your Velo, which is shown on the large screen.Take the Velo out of its assigned slot and enjoy your ride.

Hold your Velo card in front of the card reader.The lock number is shown on the big screen.Take the Velo from its assigned slot and enjoy your ride.

You can return your bicycle at any Velo station and therefore do not have to be at the same lending point.Place the Velo in a free slot with a green light and wait until the light stops flashing and returns to green.Don't forget to log out: Enter both codes (or hold your annual card in front of the reader), the message "The bicycle was returned correctly" will appear. You are done!Please note: you remain responsible for your bicycle until you return it correctly to a Velo station. So never leave the bicycle unattended.Extensive information is available on the Velo website: https://www.velo-antwerpen.be/en

Your voucher does not state a use date, meaning you do not have to use the ticket on the day of ordering.The voucher remains available in the app's ticket wallet for 10 days.As soon as you use the codes for the first time at a bicycle station, they are valid for 24 hours.

In the event that a ticket cannot be ordered in the Olympus app due to a technical problem at Olympus Mobility itself, Velo or due to the lack of a telecom connection, the user is expected to find an alternative himself.

We use the price at the pump and give a discount of €0.05 per liter on the official fuel price.If the price at the pump is lower than the discount price, you pay the price at the pump.You never pay more than the posted price at the pump.

Refueling via Olympus Mobility at Q8 is only possible via a Flex Budget, Business Budget or Commuting Budget.

Link your Q8 Smiles account once or create a new one.After registering in the Olympus app, you will receive an email from Q8. There you will find a link to activate your account.Next, you ... - Choose your pump number - Start your refueling. You must refuel for a minimum of 5 Euro. - When you stop refueling, you will receive a ticket with the price. This amount is deducted from the chosen budget (Flex, Business or Commuting Budget).

When refueling with Q8, you can never refuel for a greater amount than your available budget allows.

You do not pay any monthly fixed costs, only a processing cost of €0.45 per charging and €0.03 per KwH (excl. VAT).

Prices can be found on the website from Eneco: https://www.eneco-emobility.com/be-nl/thuis/laadpas/#tarieven

The total charging cost is deducted monthly from your Olympus budget.The cost of month M is deducted during month M+1.

In the event of malfunctions regarding Eneco products, you can contact Eneco directly via 02 588 53 00 or via e-drive@eneco.com

Light-integrated mobility services are services for which there is no full integration in the Olympus app (yet).The process is different than for fully integrated services such as cambio or NMBS/SNCB, where the ticket or transport ticket can be purchased directly in the Olympus app, and the cost is automatically deducted from the available budget in the app.Instead, you register at the selected light-integrated mobility service, buy your ticket in the mobility service's app and assign your ride to the right budget in the Olympus app. You will then be reimbursed to your own bank account number.

The following services fall under the light integrated mobility services: - DeWaterbus - Green Mobility Electric car sharing - Lime - Hoppy - Villo - Uber - NMBS/SNCB International (tickets with the Thalys, Eurostar, TGV INOUI or ICE trains) - Dégage car and bicycle sharing - Antwerp Tax - Go Sharing shared electric vehicles - Taxis Verts - Poppy - Hertz car rental - VOI e-steps and bikes - Donkey Republic - Troom - LunatrainIf you do not have access to one or more of these services, it's possible your employer did not activate them.

1. Register in the app of the mobility service: In the Olympus app, you receive information about how the process works. Afterwards, you are redirected to the registration environment of the mobility provider (e.g. Lime). There, you register once with your Olympus email address: firstname.lastname@olym.app2. Purchase ticket: Next, you purchase your ticket in the mobility provider's app (e.g. a Lime ride). You advance the amount of the purchase.3. Refund by Olympus Mobility and processing costs on budget: Finally, you will receive a refund within 48 working hours to the account number you entered in the first step in the Olympus app. The cost is therefore included in the your budget and appears neatly on the invoice for your employer.

The Olympus light-integrated mobility services significantly expand the Olympus app's mobility offering and makes it possible to work 'à la carte'.After all, your employer gets to choose which mobility providers should appear in the Olympus app for you and your colleagues.The processing is done by Olympus Mobility, so there's no extra administration needed. Your employer automatically receives all expenses on one monthly invoice.

Every email sent to your olym.app email address is automatically forwarded to the email address linked to your Olympus profile.If you do not receive such emails, you may have made a typo in the email address. Sometimes these emails may also have ended up in spam.If you cannot find the emails anywhere, please contact support@olympus-mobility.com

After processing, Olympus Mobility sends you a notification in the Olympus app to allocate the cost of the transaction to a budget.There are 2 options here: - Private use: no further processing required. You reject the budget allocation in the app.- Professional use: choose a budget and receive your reimbursement. The cost is invoiced to your employer as per usual.

After 7 days, the ticket will disappear from the ticket booth in the Olympus app. You must allocate the purchase to a budget during this period of time.To avoid not allocating tickets to a budget in time, you can automatically accept incoming expenses.You can check this setting when you go to the relevant mobility provider in the Olympus app.

That is indeed normal. In the Olympus app, you only receive the tickets to allocate your purchase to a budget.For example, you will not receive your Thalys ticket in the Olympus app, but you will receive the tickets via the mailbox linked to your Olympus profile.In most cases, this will be the mailbox linked to your company email.

In that case, please contact support@olympus-mobility.com

In that case, it is best to first check whether you have not made a typo when transferring the olym.app email address to create the account in the mobility provider's app.If no typo was made, please contact support@olympus-mobility.com